Job Description

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

Key Responsibilities:

· Act as the trusted support to the General Manager, managing calendars, meetings, travel arrangements, and correspondence while ensuring effective communication across all hotel departments.

· Serve as a liaison between the General Manager, hotel staff, guests, and external stakeholders.

· Support the General Manager on various projects, ensuring deadlines are met and objectives achieved.

· Coordinate meetings as required, including organizing and attending the weeklies meetings.

· Draft responses to guest questionnaires, concerns, complaints, and other correspondence for the General Manager’s approval.

· Translate communications and assist in representing the General Manager when required

· Prepare complimentary forms, upgrade requests, and gift vouchers as needed.

· Understand the responsibilities of all hotel departments and collaborate closely with them.

· Handle sensitive information with the utmost discretion, maintaining confidentiality at all times.

· Demonstrate a professional attitude and behavior at all times.

· Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate

· Attend executive meetings to record accurate minutes and track follow-up action items.

· Coordinate logistics for Senior Executive meetings, conferences, and corporate events.

· Screen and redirect incoming phone calls and emails, prioritizing urgent matters.

- Draft, proofread, and format official correspondence, memos, and professional reports.

· Maintain highly organized electronic and physical filing systems for easy information retrieval.

Requirements:

• Saudi National

• Bachelor’s degree in business administration, Office Management, or a related field is typically preferred.

• Previous experience as a Personal Assistant, Executive Assistant supporting senior leadership, or similar role (hospitality experience preferred)

• Excellent organizational and time management skills

• High level of professionalism and attention to detail

• Strong English and Arabic proficiency required (translation/interpretation ability preferred)

• Proficiency in Microsoft Office

• Experience with hotel PMS systems is a plus

• Superior time-management and the ability to prioritize competing tasks in a fast-paced environment.

• Proven ability to manage confidential data and maintain integrity.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.