Job Description

Job Purpose

Provide secretarial support to Group Head and assist in the general management of day-to-day affairs of the GH’s office and efficiently carry out job assignments.

Key Result Areas

Executive & Administrative Support

• Provide comprehensive secretarial and administrative support to the GH of Retail Banking.

• Manage calendars, appointments and meeting schedules.

• Business Travel assistance – Visa, flight and hotel bookings

• Handle GH reimbursements/claims and Team Expense in compliance with the policy.

• Raise Vendor Invoices through Oracle Fusion Procurement System

Communication & Coordination

• Serve as the primary point of contact between the GH and Division Heads.

• Handle incoming correspondence, emails, and calls with professionalism and discretion.

Documentation & Records Management

• Maintain and organize confidential documents, files, and records in compliance with banking and regulatory requirements.

Workshop & Event Management

• Organize Townhalls, workshops, and internal events.

• Coordinate logistics including meeting rooms, catering, and vendor arrangements.

Compliance & Confidentiality

• Handle sensitive customer, financial, and business information with strict confidentiality.

• Ensure administrative processes align with internal bank policies, procedures, and regulatory standards.

Key Skills & Competencies

• Strong organizational and time management skills
• Excellent written and verbal communication skills
• High level of discretion and confidentiality
• Ability to work independently and manage multiple priorities
• Attention to detail and accuracy
• Professional business etiquette and stakeholder management
• Strong problem solving and coordination abilities

Qualifications & Experience

• Bachelor's degree or diploma in Business Administration, Secretarial Studies, or a related field
• Minimum 5–7 years of experience as an Executive Secretary or Senior Administrative Assistant in banking
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong interpersonal and communication skills with good command over English.
• Experience handling senior level executives and confidential information