Assistant Manager – Sales Support, FF
Sales Support, FF
Mumbai
The Assistant Manager – Sales Support is responsible for providing end-to-end commercial support to the sales team by preparing competitive quotations, coordinating with operations and product teams, managing customer RFQs, maintaining pricing data, and ensuring timely responses to customer requirements. The role plays a key part in improving win rates, customer satisfaction, and commercial efficiency while ensuring compliance with company policies and profitability objectives.
Prepare accurate and competitive quotations for Air Freight, Ocean Freight (FCL/LCL), Customs Brokerage, Transportation, and Value-Added Services.
Respond to customer inquiries and RFQs within agreed turnaround times.
Coordinate, airlines, overseas agents, and internal stakeholders to obtain competitive rates.
Ensure pricing aligns with company profitability and commercial guidelines.
Support key account management by providing Quoting assistance.
Maintain carrier tariffs, buying rates, and customer pricing.
Analyze market trends and competitor pricing.
Support pricing reviews to maximize profitability.
Maintain pricing databases.
Work with Sales, Operations, Product, and Finance teams.
Assist with customer presentations and proposals.
Coordinate contract renewals and pricing revisions.
Support implementation of new customer accounts.
Manage end-to-end RFQs
Prepare commercial submissions on time.
Track RFQ outcomes.
Prepare sales support reports and dashboards.
Monitor quotation TAT and conversion ratios.
Maintain quotation records.
Ensure compliance with pricing policies.
Improve quotation processes.
Support digital tools and automation.
Maintain confidentiality.
Onboarding & Credit filing
Bachelor's degree in Business, Logistics, Supply Chain, Commerce, or related field. MBA/PG Diploma preferred.
3- 5 years in Freight Forwarding/Logistics.
2–3 years in Sales Support/Pricing/Commercial.
Experience in Air & Ocean Freight pricing preferred.
Customer Focus
Commercial Acumen
Analytical Thinking
Teamwork
Problem Solving
Planning & Organizing
Results Orientation
Stakeholder Management
Continuous Improvement
Accountability
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
