Job Description

Company :

Sime Darby Electropack Sdn Bhd

Sales and Business Development

• Drive Sales for both Perkins new equipment and product supports to achieve branch revenue Mplan and forecast.
• Manage and handles sales inquiries.
• Identify New business sales opportunities in Sarawak Region
• Develop and maintain good relationship with key and potential clients in the local areas.

Branch Operations

• Oversee daily operations of the branch to ensure efficiency and compliance
• Ensure proper implementation of the company policies, procedures and service standard.
• Manage and monitor branch monthly financial performance target i.e. revenue and expenses as per budget plan.
• Liaise with clients and HO team for factory test plan.

Customer Service Excellence

• Ensure high levels of customer satisfaction through quality service rendered.
• Handle escalated customer complaints and resolve issues promptly.

Leadership

• Lead, coach and develop branch team to meet performance goals
• Conduct monthly branch performance with team.
• Plan staffs training with HQ & HR
• Foster a culture of accountability and motivation and continuous improvement.

ESH

• Ensure adherence to all regulatory and ESH policy
• Identify and manage risks related to operations and customers service.

Report

• Prepare and compile sales and operations monthly report and submit to head office on branch performance.
• Analyze data and recommendation for improvement