Job Description

Key Activities:

• Generate new business opportunities
• Prepare quotations using our online tools and submit our proposal to the customers
• Deliver presentations about our main Air, Sea, Logistics , LMD & warehousing product
• Monitor competition by gathering current marketplace information on pricing and products
• Report customer complaints to the Customer Care Team
• o handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.
• Responsible to add date in CRM data base
• Establish strong relationships with customers along with internal and external stakeholders
• Share market intelligence about price and services
• Coordinate for competitive buy rates with carriers and other key stakeholders
• Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
• To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.
• To update and maintain the integrity of customers’ data.
• To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.
• To comply with customers’ standards and monitor KPIs as required.
• Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes
• Serve as the primary liaison with team mates , and WCA network staff on the delivery of cost-effective customer service
• To ensure and report to manager all customer service / Operation KPI and SOP has must follow
• Ensure service excellence by leveraging a high level of forwarding and market knowledge. Contribute as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted. Compile weekly & monthly Target reports as required.
• Maintaining daily and regular reports
• Any other task who assigned by Manager

Job related Skills:

• Scheduling Shipments.

• Organizing.

• Record-keeping.

• Monitoring progress.

• Tracking shipments.

• Updating team members and partners.

• Managing information flow.

• Multilingual or bilingual proficiency.

• Microsoft office.

• Coordination management skills.

• Analytical and problem-solving skills.

• Decision-making.

• The ability to lead and manage teams and project.