Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Executive, Retail Operations

As the Executive, Retail Operations, you will support the smooth day-to-day execution of retail operations across Singapore and / or Malaysia. The role coordinates communication between stores and HQ, follows operational requirements, maintains accurate records and supports store activities, maintenance and retail projects.

You will work under the guidance of the Assistant Manager, Retail Operations, and ensure assigned tasks are completed accurately and on time, escalating issues that require decisions or additional support.

You will shine here if you enjoy…

Store Communication and Coordination

• Gathering and consolidating departmental updates into the weekly Action Box, ensuring information is clear, accurate, complete and actionable for stores
• Issuing the Action Box every Tuesday and reminders every Friday, following up on missing inputs, store responses and outstanding actions
• Coordinating routine communication between stores and Head Office, directing queries to the relevant teams and tracking follow-ups to closure

Daily Operations and Compliance Support

• Supporting stores in implementing approved operating procedures, merchandising guidelines, stock-handling requirements and audit actions
• Maintaining operational checklists and action trackers; collecting supporting records and following up with stores on outstanding items
• Coordinating replenishment and back-of-house process follow-ups with store teams, escalating discrepancies or recurring issues
• Flagging delays, compliance gaps and unresolved operational issues to the Assistant Manager

Events and Operational Readiness

• Coordinating store requirements for brand events, marketing activities, training and other approved retail initiatives
• Checking monthly store rosters against confirmed activity and training requirements; flagging coverage gaps to Store Managers and Assistant Manager
• Following up on materials, supplies, delivery schedules and readiness checklists before activities take place

Vendor Coordination and Administration

• Obtaining supplier quotations and compiling supporting information for review and approval
• Coordinating approved maintenance and service visits with vendors, stores and relevant HQ teams
• Tracking work progress, confirming completion with stores and escalating delays or incomplete work
• Creating supplier records in COREFA, preparing purchase orders and uploading supporting documents in accordance with approval procedures
• Maintaining accurate quotation, purchase order, invoice and service records; following up with Finance and vendors on documentation queries

Operational Reporting and Records

• Compiling scheduled operational reports and presentations using agreed templates, including audit follow-ups, customer feedback, stock adjustments and exception records
• Checking submissions for completeness and accuracy, following up on missing information and maintaining current store records
• Keeping maintenance, project and operational action trackers up to date, highlighting overdue tasks and exceptions for review

Customer Feedback Follow-Up

• Logging customer feedback received through the Retail Operations team and routing cases to the relevant Store Manager or responsible function
• Tracking responses and agreed follow-up actions, escalating unresolved cases and recurring service issues to the Assistant Manager
• Retail Project Support
• Supporting store openings, relocations, renovations and system or process rollouts through scheduling, checklist management, material coordination and documentation
• Following up with stores, vendors and HQ teams on assigned project tasks and providing timely status updates
• Assisting with briefing arrangements and the distribution of approved instructions, recording store queries and escalating implementation issues

We would love to hear from you if you are/have ...

• Experience in retail operations, store operations or operational coordination, gained on the sales floor and / or in a HQ environment
• Proficient in Microsoft Excel, PowerPoint and Word, with the ability to maintain trackers and compile accurate reports
• Strong organization skills, have attention to detail and reliable follow-through
• Clear communication and able to prioritize multiple tasks and meet deadlines in a fast-paced retail environment
• Service-oriented, proactive and committed to consistent store execution

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.