Job Description

The Executive Receptionist & Concierge provides high level services to our internal and external clients at JP Morgan Chase & Co. locations. This individual will interact with all levels of JP Morgan Chase executives and their clients on a daily basis and ensure they are provided with “high touch” customer service. The Executive receptionist & Concierge builds solid relationships by being the coordinator for client and guests, administrative assistants, event planners and meeting and events teams.

Job responsibilities:

• Cover Executive Gallery reception desk essentials, answering phones, collaborate with internal team on different tasks, provide very high level of service;
• High touch approach, customer service focus;
• Coordinates with Planners and Planning Coordinators, to ensure all guests and meetings are handled professionally and according to specific instructions;
• Handles Telephone switchboard;
• Meets and greets team members and their guests in a prompt, professional and efficient manner;
• Displays courtesy through professional customer service when dealing with challenging guests and demanding situations;

• Coordinates with Executive Management Assistants, to ensure all guests and meetings are handled professionally and according to specific instructions to registers guest, issues guest and employees passes, and directs them to their destination.

Required qualifications, skills and capabilities:

• Minimum 3 years’ experience in high end reception or concierge service
• Strong oral and written communication skills;
• Necessary computer skills/programs (EMS, excel, word and outlook, etc.);

• Clerical skill set;

• Provides reports and metrics Troubleshooting and executing problem solving techniques.

Preferred qualifications, capabilities and skills:

• Bachelor degree of Hospitality, business management or related field preferred;
• Catering and experience with audio-visual media preferred.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.