Job Description

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

1. Product Discovery & Business Analysis

• Facilitate stakeholder workshops, interviews, and discovery sessions to identify business challenges, operational inefficiencies, and digital opportunities.
• Gather, analyse, document, and validate business requirements, functional requirements, and user stories.
• Support business process mapping and gap analysis activities to improve operational effectiveness.
• Translate business requirements into structured documentation for solution design and implementation.
• Conduct market, operational, and business research to support product development and project initiatives.

This ensures digital solutions address actual business needs and support value-driven outcomes.

1. Product Delivery & Transformation Execution

• Support end-to-end delivery of digital products and transformation initiatives from discovery through implementation.
• Coordinate activities between business stakeholders, Digital teams, vendors, and implementation partners.
• Support product roadmap execution and backlog management activities.
• Assist in prioritising business requirements and enhancement requests based on business value and feasibility.
• Participate in prototype reviews, solution demonstrations, and validation activities.
• This improves delivery effectiveness and accelerates realization of business value from digital investments.

1. PMO Governance & Project Coordination

• Maintain project plans, delivery schedules, risks, issues, dependencies, and governance artefacts.
• Track project progress, milestones, budget utilisation, and key performance indicators.
• Prepare project reporting materials, governance dashboards, and management presentations for leadership review.
• Support steering committee, project board, and governance meetings through coordination and reporting activities.
• Ensure adherence to established project governance and delivery standards.
• This strengthens project governance, delivery visibility, and execution discipline across initiatives.

1. User Adoption, Testing & Change Readiness

• Coordinate User Acceptance Testing (UAT) planning, execution, issue management, and sign-off activities.
• Facilitate stakeholder engagement and feedback collection throughout the delivery lifecycle.
• Support change management, user training, communication, and adoption readiness activities.
• Monitor post-implementation performance and user adoption to support continuous improvement.
• This enables successful transition of solutions into operational use and supports sustainable business ownership.

1. Value Realization & Continuous Improvement

• Support tracking of business benefits, operational improvements, and value realization metrics arising from digital initiatives.
• Assist in identifying opportunities to improve processes, workflows, and stakeholder experience.
• Support preparation of business cases, project papers, budget submissions, and investment justifications.
• Contribute to continuous improvement of Product Delivery and PMO methodologies, templates, and practices.
• This ensures digital initiatives achieve measurable operational and business outcomes.

To apply, please submit your resume and cover letter outlining your interest for this role.