Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Executive, Product Management

We are seeking a passionate and analytical Executive, Product Management to join our digital team and shape the future of beauty e-commerce in Southeast Asia, with a specific focus on Customer Relationship Management (CRM) and enhancing the overall customer experience. In this pivotal role, you will be instrumental in leveraging data and technology to maximize customer lifetime value, improve retention, and enable highly personalized customer interactions across various touchpoints. This is an exciting opportunity for an early-career professional to make a real impact on how millions of customers engage with and stay connected with Sephora.

You will shine here if you enjoy…

• Owning the end-to-end customer experience for Sephora, with a strong emphasis on CRM initiatives across e-commerce platforms (web and mobile)
• Defining and driving the product roadmap for features and capabilities that optimize customer engagement, personalization, retention, and overall customer journey, including analysis and optimization of the top funnel
• Identifying, defining, and managing the development of data products that support CRM and customer experience objectives
• Monitoring key customer performance metrics (e.g., customer churn, repeat purchase rate, engagement rates) and identifying opportunities for improvement
• Writing detailed Product Requirement Documents (PRDs) to capture product vision and detailed requirements
• Analyzing user behavior data, conversion funnels (including top funnel analysis), and customer journey metrics to uncover insights, specifically focusing on customer segments and engagement patterns
• Conducting A/B testing and experiments to validate hypotheses and optimize user experience for CRM and customer experience initiatives
• Exploring and integrating Data / AI / ML tools to enhance CRM and customer experience efforts
• Partnering with CRM, Engineering, Data, UI/UX, Marketing, and Commercial teams to deliver product initiatives, with a strong focus on aligning CRM and customer experience strategies

We would love to hear from you if you are/have…

• A bachelor’s degree in Business, Computer Science, Engineering, Data Analytics, or related field
• At least 2 years experience in product management, Ecommerce, digital marketing, or CRM program management
• Strong analytical skills with proficiency in data analysis tools (Excel, SQL, Domo, Power BI)
• Excellent understanding of user experience principles and digital customer journeys, with a keen interest in customer retention and personalization
• Familiarity with CRM platforms and an understanding of how data products contribute to CRM is a strong plus
• An understanding of the potential of AI/ML in product management and a curiosity to apply these tools to solve real-world problems
• Outstanding verbal and written communication skills
• Team player, with a highly collaborative mindset with ability to work effectively across peers and teams

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.