Scicom MSC Berhad

Executive - Processing

Scicom MSC Berhad  •  Kuala Lumpur, MY (Onsite)  •  2 hours ago
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Job Description

  • To ensure that all scanned and ready for Authenticity Check applications are processed within 24 hours.
  • To vet through the documents using the processing checklist as a guideline.
  • Make sure that all errors that require corrections are highlighted to customers by a notification via STARS.
  • To make sure that STARS status are updated correctly.
  • Highlight all urgent cases to the Line Manager for further assistance.
  • To seek Line Manager Assistance whenever needed.
  • Able to complete that daily processing quota that is set by the management.
  • Highlight any downtime or technical issue to the Line manager for further escalation.
  • Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
  • When operational situations arise, management will require the executive to stay back and complete all assigned duties

Requirement:
Education:
Minimum Diploma Holder

Skills:
Basic Computer knowledge: MS Office (Word, Power Point & Excel).

Languages:
High proficient in spoken and written English & Bahasa Malaysia.

The Package
Salary up to RM2500
PRA for confirmed staff quarterly
Medical Insurance

Scicom MSC Berhad

About Scicom MSC Berhad

Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.

Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.

We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients'​ customers.

Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1997
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