We are seeking a dynamic and motivated individual to join our Policy Services team.
This role will be responsible to support the Benefits & Payments team to handle policy servicing related matters and to ensure a smooth and timely policy payouts.
Position Responsibilities:
Proactively analyze processes to identify opportunities to enhance effectiveness and efficiency in life insurance operations processes
Be the liaison point between the business and the technical analyst in making sure requirements are clearly understood and translated to functional requirements by leveraging on the resources and skill-set within and across work-streams
Liaise and work closely with Information System Department in seeking solutions to problems identified
Review business requirements for system enhancements
Perform user acceptance testing on system enhancements or production fixes and ensure proper follow through of issues till closure
Process service requests from customers in order to build a strong foundation on the business processes
Ensure relevant standard operating procedure manual are updated on a timely basis whenever there are amendments or updates
Supports audit requests, appeals and service recovery
Manage team’s email inbox
Any other duties delegated from time to time
Required Qualifications:
Diploma/Degree from any recognized institution/university
Related insurance qualifications would be an advantage
Minimum 5 years of working experience with 3 years of relevant experience in life insurance operations
Proficient in Microsoft Office applications
Flexible and able to adapt in a fast-paced and changing environment
Ability to be customer centric
Strong written and verbal communication skills
Meticulous with an eye for details and a proactive attitude
Team player
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com
Working Arrangement
Hybrid
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
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