Job Description

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

• Engage existing customers via phone for cross-selling purposes, promoting HLB credit cards and personal loans utilizing effective probing, qualifying, and closing skills.
• Cross-sell and up-sell an array of credit card portfolio products to the existing customer base.
• Explain HLB product offerings and promotions, and pre-qualify customers based on specific credit criteria.
• Ensure daily and monthly productivity targets are achieved, striving to exceed sales performance indicators set by management.
• Maintain and uphold service standards, ensuring strict adherence to compliance, consistency, and the Code of Conduct & Ethics policy in all product offering efforts at all times.
• Keep abreast of competitive issues, new products, and overall financial market trends.
• Actively participate in providing constructive feedback during team discussions.
• Foster positive relationships with team members within the team and department.
• Carry out any other duties as directed by management.

Organizational (organizational responsibilities)

• Adhere to department processes and procedures to ensure compliance with audit, regulatory, and internal policies.
• Respect the HLB culture and take an active role in the communities.
• Participate and display teamwork in all aspects of work, projects, assignments, and Group Management Programs at all times.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.