Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Responsible for overseeing and managing PD Governance by delivery of superior governance support, excellent rapport and customer satisfaction.
JOB SCOPE:
Responsible for overseeing and managing PD Governance by delivery of superior governance support, excellent rapport and customer satisfaction.
The incumbent is responsible to: -
Ensure PD Governance Deliverables are achieved
Responsible to PD Governance Quality Review end-to-end portfolio
Assist in registration & licensing management
Assist in welcome call management
Assist in Replacement of Policy (ROP) management
Assist in complaint handling related to sales practice
PRINCIPAL DUTIES & RESPONSIBILITIES:
Responsible for Risk and Compliance for PD Governance and achievement of set targets through proper tracking, monitoring with timely closure.
To engage respective stakeholders between 1st line and 2nd line of Defense and seek proper advice from Risk and Compliance when feasible.
To ensure timely and accurate submission of Risk and Compliance gap analysis, control and self-assessment as per Risk and Compliance.
To manage stakeholders’ expectation related to Risk and Compliance.
To provide advice, support and drive new initiatives as per Risk, Compliance and Regulatory guideline or requirement independently.
To ensure governance performance review adhered to Risk and Compliance guide including Regional expectation.
Ensuring cooperation in deep dive reviews, incident investigation and reporting management.
To identify and escalate any risk or emerging risk issues, as appropriate.
To ensure Risk and Compliance related awareness when needed.
To build rapport and provide governance support to PD business division.
Perform any other duties that assigned by Superior from time to time.
JOB SPECIFICATIONS:
Work Experiences
More than 2 years Risk and Compliance experience, preferably in lending or financial service industry.
Fresh graduate are encouraged to apply
Education/Qualifications
Diploma or degree holder in any discipline.
PCE, CEILI related courses would be an advantage.
Knowledge/Skills
Excellent interpersonal and communication skills.
Knowledge in Microsoft Word, Excel and Powerpoint.
Responsible and ability to work under minimum supervision.
Positive mindset and a good team player.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
We are Prudential.
For Every Life, For Every Future.
Prudential provides life and health insurance and asset management in Greater China, ASEAN, India and Africa. Prudential’s mission is to be the most trusted partner and protector for this generation and generations to come, by providing simple and accessible financial and health solutions.
We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange.
Visit our websites for more information:
Prudential plc: https://www.prudentialplc.com/
Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
