Job Description

Act as the operational right hand to the Group CEO, ensuring priorities are executed across a fast-moving, multi-property hospitality business. This is a high-impact role focused on delivery, coordination, and performance across hotels, restaurants, and support functions.

🎯 Your Role

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  Work closely with the Group CEO to drive and execute key operational priorities
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  Track delivery of action points from executive meetings and ensure consistent follow-through
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  Review board materials, executive briefings, and internal reports for accuracy and relevance
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  Provide operational insights, analysis, and recommendations based on business performance
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  Prepare summaries of key operational and commercial data across properties
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  Organise agendas, attend meetings, and ensure clear communication of outcomes

📊 Operational & Performance Oversight

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  Support monitoring of operational performance across multiple properties
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  Review guest satisfaction data, dashboards, and key performance indicators
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  Highlight risks, gaps, and critical operational issues for escalation
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  Support the alignment of standards and performance expectations across the group

🤝 Cross-Functional Coordination

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  Work closely with Operations, Finance, HR, Sales, and Marketing teams
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  Coordinate group-wide initiatives, ensuring timelines, alignment, and accountability
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  Act as a key link between the CEO’s Office and senior leadership teams
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  Support structured communication across departments and properties

💡 What We’re Looking For

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  5+ years’ experience in hospitality operations, strategy, or executive support roles
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  Proven experience working closely with senior leadership (CEO/COO level exposure preferred)
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  Strong operational understanding of multi-site or multi-brand environments
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  Excellent communication, stakeholder management, and presentation skills
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  Strong analytical and commercial awareness
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  Highly organised with strong attention to detail
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  Confident decision-making in fast-paced environments
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  Discreet, professional, and trustworthy

🌟 What You Can Expect

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  A senior, high-visibility role working directly with executive leadership
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  Exposure to strategic and operational decision-making across the business
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  A dynamic, fast-paced hospitality environment
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  Strong career development opportunities within a growing group

🔥 If you’re ready to operate at executive level, drive real impact, and keep a complex hospitality operation moving forward, this role is for you.