Job Description

Gate, Documentation & Weighbridge Operations

• Oversee daily activities related to gate management, cargo documentation, and weighbridge operations.
• Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc.

System Operations

• Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
• Ensure all activities are correctly captured in systems with zero error.

Reports & MIS

• Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
• Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
• Ensure systematic record maintenance in OneDrive and local storage.

Customer Service

• Handle counter-based documentation and billing queries with prompt resolution.
• Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
• Ensure high customer satisfaction through professional and proactive service.

Department Coordination

• Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
• Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks

• Manage gate entry/exit, documentation and weighbridge operations at the CFS efficiently.
• Ensure accurate and timely data entry, verifying all information for seamless coordination.
• Maintain records, generate reports and conduct daily operations with attention to detail.
• Coordinate with internal teams like Yard, Stuffing, Customs and External Customers for smooth operations.
• Liaise with shipping lines, customs authorities and other external stakeholders as required.
• Monitor container detention and ensure timely release, working with the Commercial team as needed.
• Assist in implementing process improvements to enhance operational efficiency.
• Ensure compliance with regulatory and statutory requirements.
• Maintain high standards of housekeeping and safety in the CFS area.

• Graduate in any discipline with 2+ years of experience in a similar role, preferably in a CFS/Freight/Logistics environment.
• Good computer skills, especially MS Office, and an understanding of ERP systems.
• Strong organizational skills with attention to detail.
• Ability to work independently and manage multiple tasks.
• Excellent communication and interpersonal skills.