eCommerce Product Operations

• Manage day-to-day operational activities for the eCommerce product within the assigned Surface Hub.

• Ensuretimelyreceipt, segregation, processing,consolidationand dispatch of eCommerce shipments.

• Monitor shipment flow across inbound, outbound and transit operations to achieve network timelines.

• Ensure adherence to operational workflows, product handlingstandardsand Standard Operating Procedures (SOPs).

• Support achievement of product-specific service quality and operational performance targets.

Surface Network Coordination

• Coordinate movement of eCommerce shipments through scheduled surface linehaul and feeder network operations.

• Ensuretimelyloading,dispatchand connectivity of shipments to destination hubs and service centres.

• Monitor adherence to network cut-off timings and dispatch schedules.

• Coordinate with Network Operations and Linehaul teams to minimise delays and optimise shipment movement.

• Ensureaccurateshipment visibility throughtimelyscanning and system updates.

Shipment Processing & Exception Management

• Monitor scanning, sorting,baggingand dispatch activities to ensure operational accuracy.

• Proactivelyidentifyand resolve shipment exceptions including delays, misroutes, scanningdiscrepanciesand stock lying at hub (SLAH).

• Coordinate with originating and destination locations to ensuretimelyclosure of operational exceptions.

• Ensure prompt communication of network disruptions and recovery plans to relevant stakeholders.

• Drivetimelyresolution of service issuesimpactingproduct performance.

Operational Coordination & Service Performance

• Coordinate daily with Hub Operations, Linehaul, Service Centres, Last Mile Operations and Customer Service teams to ensure seamless operational execution.

• Monitor daily shipment volumes and supportmanpowerplanning based on operational requirements.

• Track product-specific operational performance and recommend corrective actions to improve service reliability.

• Support implementation of process improvements and operational best practices across the hub.

• Prepare operational updates and escalate critical service issues to the Hub Managerin a timely manner

Service Quality & Operational Excellence

• Monitor operational performance against defined service level agreements (SLAs) and eCommerce product commitments.

• Ensuretimelyclosure of operational exceptions to minimise service failures and improve shipment visibility.

• Monitor shipment ageing, pending loads and stock lying at hub (SLAH), ensuringtimelycorrective actions.

• Drive adherence to scanning compliance, shipmentaccuracyand operational quality standards.

• Identifyprocess improvement opportunities to enhance service reliability and operational productivity.

Resource Planning & Hub Coordination

• Coordinate with the Hub Manager to ensure adequatemanpower, equipment and operational resources are available to support daily volumes.

• Support daily operational planning based on shipment forecasts, networkprioritiesand hub capacity.

• Coordinate with transport partners and linehaul teams to ensuretimelyvehicle placement and dispatch readiness.

• Ensureoptimumutilisation of operational resources to achieve productivity and cost efficiency.

• Support contingency planning during network disruptions, seasonalpeaksand volume surges.

Compliance & Operational Governance

• Ensure compliance with organisational policies, operationalSOPsand statutory requirements applicable to hub operations.

• Promote safe handling of shipments and adherence to security protocols across all operational activities.

• Support internal audits, qualityreviewsand compliance assessments, ensuringtimelyclosure of observations.

• Maintain operational records,documentationand system updatesin accordance withorganisational requirements.

• Escalate operational risks, compliancegapsand service issues to the Hub Manager ona timelybasis.

Performance Reporting & Continuous Improvement

• Generate andmaintaindaily operational MIS and product performance reports.

• Monitor key operational metrics and analyse trends toidentifyopportunities for process improvement.

• Support implementation of automation initiatives and standardised operational practices across the hub.

• Participate in cross-functional projects aimed at improving network efficiency and customer experience.

• Foster a culture of operational excellence,accountabilityand continuous improvement within the product operations team.

Education

• Bachelor's Degree in any discipline.

• Certification or Diploma in Logistics, Supply Chain Management or Operations Management will be an added advantage.

Experience

• 3–5 yearsof experience in courier, express logistics, transportation, eCommercelogisticsor hub operations.

• Experience in managing hub operations, shipmentprocessingor mid-milelogisticswithin a high-volume environment.

• Exposure to surface linehaul operations, shipmenttrackingand operational performance management.

• Experience in coordinating with multiple internal stakeholders to achieve network and service commitments.

• Working knowledge oflogisticsmanagement systems, operationaldashboardsand Microsoft Office applications.

Technical Skills:

• eCommerce Hub Operations Management

• Surface Network & Linehaul Coordination

• Shipment Processing & Transit Operations

• Scanning, Bagging & Dispatch Management

• Service Level Agreement (SLA) Management

• Operational MIS & Performance Reporting

• Exception Management & Service Recovery

• Process Improvement & Operational Excellence

• Safety, Security & Regulatory Compliance

• Microsoft Office & Logistics Management Systems

Key Competencies:

• Customer Focus

• Planning & Organising

• Analytical & Problem-Solving Skills

• Attention to Detail

• Decision Making

• Collaboration & Stakeholder Management

• Accountability & Ownership

• Adaptability & Resilience

• Communication Skills

• Continuous Improvement Mindset

When you join us,you’renot just taking a job—you’rebecoming part of a purpose-led movementthat’sreshaping the future oflogisticsacross India and the world. At Blue Dart, wedon’tjust deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’swhat makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

• Competitive payand performance-linked rewards that truly recognize your impact.

• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.

• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.

• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.

• The pride of working with India’s most awardedlogisticsbrand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a companythat’snot justa logisticsleader—but a Great Place to Work. Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com