Job Description

Job Purpose * - L1/L2 Application Support for supporting Group Finance systems. - Actively participate in contributing to the improvement of operations, processes and policy for the unit and GT. - Ensure compliance to IT standards, SDLC standards, policies and procedures. - Risk control and management.

Key Responsibilities *

1. To Ensure all application systems:

a) Defects (Incident/Problems) - responsible for all severity met, including issues related to network or infra

b) Problem Management - responsible for adherence to ITSM process

c) Root cause analysis - responsible for all Sev 1 and Sev 2 defects, IR within 3 working days

d) System capacity management - responsible for all team members to monitor (CPU, RAM, Disks) for all

applications under team *

e) Production batch support - responsible for DC Operators monitoring handover and provide on call standby

rosters

f) Dashboard/Reports - responsible to review and resolve as published by ITSM for incidents & problems

tracking

g) Support knowledge base - responsible to build and updates in ITHM or Syncup

h) ITDR - responsible for DRP update and DR Tests

i) VAPT – responsible and coordination with other team/s, including UAT

j) Patch Management - responsible and coordination with other team/s , including UAT

k) Certificate renewals (SSL) - responsible for Production and DR only

l) Outsourcing, TRM checklist, other related hubbing documents - responsible and coordination with other

related teams

m) Asset Inventory, part of CET, responsible for updates and amendments

n) Interface Diagrams, Application Support Manuals, System Operation Manuals - responsible for updates and

amendments post warranty period

o) Vendor support contracts - responsible for maintenance support contracts only

p) Application Tech Refresh projects and components plus related documents – consulted or informed only

q) Infra related projects or integrated application related projects - responsible*, consulted or informed only

r) Project handovers to Application Support - consulted and informed only in accordance with 'Cab Review

Checklist' or ‘System Implementation Checklist’ (GPLC)

s) Application Support SOP - responsible for Deployment and Defect Management

t) Audit to Production - responsible and coordination with other team/s

u) Decommission - responsible and coordination with other team/s

v) Privilege ID management - accountable and responsible to own and use of the ID's

2. Undertake additional responsibilities and assignment as required by the supervisors or management.

Job Specification *

Qualifications

(Basic Degree/Diploma

etc)

Bachelor’s Degree in Computer Science / Information Technology or related

discipline

Professional Qualification

and/or Regulatory,

Licensing requirements -

Relevant Work

Experience - 1+ years in supporting applications - 1+ years’ experience with SQL-compliant RDBMS - 1+ years’ experience in financial applications (e.g. EBS)

Required Competencies and Skills *

Competencies/Skills

(Essential to succeed in

this job)

Technical/ Functional skills

o Applicatrion Support and troubleshooting

o Oracle PL/SQL programming

o Unix shell scripting

o SQL-compliant RDBMS

Personal skills (Soft Competencies [Core/Leadership])

o Strategic Planning

o Change Management

o Analytical

o Problem-Solving

o Influencing

o Collaboration

o Stakeholder Management

o Communication

o Coordination and Facilitation across Diverse Working Groups

Travel Requirements (if any)

Frequency

(Incl typical Destinations

and Duration)

On need basis