Job Description

Key Responsibilities

Risk & Control Management

• Support implementation and enhancement of governance and control frameworks across operational processes.
• Perform risk assessments, control reviews, and gap analysis to strengthen operational integrity.
• Monitor remediation actions and escalate overdue or unresolved issues where necessary.
• Support governance reporting, management updates, and audit engagements.
• Proactive in identifying emerging risk and escalating issues promptly with clear impact articulation

Communication and Marketing Controls

• Oversee governance and control activities for all Consumer Digital’s marketing and communications materials.
• Ensure regular controls on e-PTD process by thoroughly assessing marketing materials to identify any potential compliance, disclosure or regulatory risks.
• Manage end-to-end pre-audit and audit requirements for Thematic Review of Marketing Materials and Product Disclosures with stakeholders through coordinating evidence gathering, issue tracking and closure of audit-related matters.
• Track audit issues, evidence requirements and remediation actions to ensure timely closure.
• Support monthly CET checkpoints, including evidence submission and follow-up tracking.
• Work closely with stakeholders, Compliance, Risk and Audit teams to maintain strong governance and control discipline.

Regulatory Governance and Reporting

• Lead the preparation and submission of regulatory reports in line with required timelines and standards by ensuring reporting data is accurate, complete and supported by proper data source.
• Conduct trending checks to identify unusual movements, data inconsistencies or potential reporting gaps, ensure maker and checker reviews to strengthen accuracy, completeness and control over reporting outputs.
• Perform regular checks and controls on all reports in Consumer Digital to identify any reporting gaps, data inconsistencies or potential compliance risks.
• Support process improvements to strengthen reporting accuracy, governance and control discipline.
• Oversee and drive end-to-end management of LED and CIM – Monitor any process breaches or report inaccuracies, including coordination of follow-up and remediation actions are sustainable where issues are completely addressed.

Stakeholder Management & Continuous Improvement

• Collaborate with stakeholders across Business, Operations, Technology, Compliance, Risk, and Audit functions to drive governance effectiveness.
• Provide practical governance guidance and support issue resolution across initiatives and operational processes.
• Drive continuous improvement initiatives to enhance governance processes, controls, and operational efficiency.

Job Specification

Qualifications

• Bachelor's Degree in Banking, Accounting, Information Systems, Mass Communication or other related field

Relevant Work Experience :

• Minimum 2-3 years in Risk Management, Governance, Compliance or Audit with financial services.
• Strong exposure to Digital Banking / Payment Ecosystem
• Strong exposure with Regulatory and Audit engagements
• Strong ability to drive cross functional stakeholder alignment

Competencies/Skills

Strong understanding of :

• Digital banking risk (marketing material review / product disclosures / regulatory reporting)
• Control design and governance frameworks
• Detail-oriented in reviewing materials, reports, evidence and supporting documents
• Ability to translate assessments into a clear view of actual risk exposure and control effectiveness

Communications and Writing skills :

• Strong ability to produce structured, audit ready documentations and reports
• Ability to communicate effectively with senior stakeholders.
• Execution and ownership mindset
• Strong discipline in follow throughs, issue closures and project timelines