Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose:

The incumbent is responsible to provide an efficient and effective support by meeting and exceeding the expectations on operational processes.

Job Responsibilities:

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

• To process new insurance proposals according to the set guidelines and stipulated rules & regulations
• Process a customer request end to end and maintain high level of quality service to customers.
• To record, produce and prepare any statistics, reports and information required by the Management.
• To identify service gaps through constructive feedback, implement process improvements where appropriate.
• Perform any other duties and responsibilities that assigned by superior from time to time

Job Requirements:

• Basic degree or its equivalent in any field.
• 1-2 years working experience in back-end processing, preferably from financial institutions. Those with life insurance experience will be an added advantage.
• Fresh graduates who possess interest for a career in Life Insurance Operations are encouraged to apply.
• Ability to pay close attention to details and able to work in office desk bound environment
• Must be willing and to work long hours, on weekends and public holidays if required.
• Able to work independently and in a team in a target based environment.
• Proficient in written and spoken English
• Proficient in Microsoft Office applications

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.