Key Responsibilities:
• Develop, update, and maintain governance policies, SOPs, and compliance campaigns with QNET Compliance and The V Network Governance Manager.
• Translate policies into user-friendly guidelines, toolkits, and awareness campaigns for leaders and Team Offices.
• Design and implement recognition and incentive programs to reward governance excellence, compliance performance, and ethical leadership.
Operations, Reporting & Process Improvement
• Streamline operational processes to improve efficiency in audits, compliance reporting, and complaint handling.
• Maintain centralized databases of Team Offices, TOLs, VELs, and compliance cases by region.
• Consolidate and prepare monthly and quarterly governance reports, highlighting compliance trends, risks, and regional performance for management review.
Training, Compliance & Regulatory Support
• Support the development and rollout of governance and compliance training modules for Leaders, Team Offices, and Independent Distributors (IDs).
• Compile governance initiatives, compliance reports, and documentation required for submission to QNET Compliance, Network Compliance, or relevant regulatory bodies.
Stakeholder Coordination & Project Support
• Coordinate with The V’s Government Relations team and QNET Compliance to support forums, workshops, and external engagements.
• Assist in developing tools, templates, and process innovations that enhance departmental efficiency and cross-regional coordination.
• Provide project management support for ongoing governance campaigns, system upgrades, and inter-departmental initiatives
Requirements for the Role:
Cultural & Language Proficiency
• Strong understanding of African culture, context, and networks, with professional working proficiency in both French and English.
Experience & Functional Expertise
• 3–5 years experience in operations, project management, compliance, training support, or process development.
• Experience creating SOPs, toolkits, workflows and process improvements, and working with cross-functional teams.
Project, Communication & Analytical Skills
• Strong project management, organization, and communication skills, able to simplify policies into user-friendly materials.
• Skilled in data management, reporting, and analytics, with the ability to extract insights for decision-making.
Professionalism & Work Ethic
• High integrity and professionalism when handling sensitive information.
• Detail-oriented, reliable, and able to work flexible hours when needed for cross-regional coordination.
Creativity & Digital Competency
• Creative and proactive, with the ability to design campaigns, toolkits, or recognition programs that encourage engagement and behaviour change across diverse African markets.
• Tech-savvy; proficient in Excel, MS Office, data-tracking tools, and digital platforms (CRM experience is an advantage).
The Package:
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.
Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.
We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.
Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
