Job Description

External Job Description

Job Purpose

The position is that of frontline technical personnel who would primarily be responsible for supporting the project sales in defined geography by providing on-site services, products trainings for all stakeholders, ensuring quality during application process and handling complaints thereby, assisting in achieving overall business objectives.

Business Responsibility Areas

Business objectives

• Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-à-vis products in the market
• Devise ways in which these product strengths can be communicated to the consumers and influencers.
• Conduct pre-painting site inspection, on-site inspection and post painting site inspection for all fresh and repainting project sites
• Understand the requirements from Customer and propose the solutions based on site evaluation
• Conduct product sampling at the site based on the requirement
• Provide services to Landmark sites as per promised timelines
• Conduct regular supervision of ongoing sites along with Service Representative to ensure right product application practices

Site Warranties

• Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued
• Conduct Post painting inspection and capture all relevant details like area, paint consumption, coverage etc. and issue site warranty certificate

Customer Complaint’s

• Investigate complaints reported at sites and resolve within the defined timelines
• Conduct customer complaints analysis and share the findings with Project Sales, Research and Technology and Marketing function to avoid reoccurrence

Quality Assurance

• Conduct random checks of draw down tinting process at godowns and ensure shade compliances
• Conduct site inspection to verify actual application process against the recommended process
• Provide training to sampling painters on application process for all products

Training

• Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement
• Coordinate with different functions and ensure completion of trainings organized by Marketing function
• Brief the Project Sales team on the technical aspects of all existing and new products

Market Intelligence

• Conduct product trials and building inferences on Asian Paints product strength vis-à-vis products in market
• Devise ways in which the product strengths can be communicated to the consumers and influencers
• Integrate with Research and Technology function for new product development based on technological trends in the market.

Essential

• B.Sc. Degree in Chemistry or Diploma in Paint Technology
• Minimum of 50% marks across education without any backlogs
• Full time Graduation course

Desired

M.Sc. Chemistry