Job Purpose
The position is that of frontline technical personnel who would primarily be responsible for supporting
the project sales in defined geography by providing on-site services, products trainings for all
stakeholders, ensuring quality during application process and handling complaints thereby, assisting in
achieving overall business objectives
Primary Responsibilities
Business Responsibility Areas
(Please detail out at least 8-10 responsibility areas) Key Performance Indicators
Business objectives
· Assist the Project Sales Team in conducting product trials and build
inferences on Asian Paints product strength vis-à-vis products in the
market
· Devise ways in which these product strengths can be communicated to
the consumers and influencers.
· Conduct pre-painting site inspection, on-site inspection and post painting
site inspection for all fresh and repainting project sites
· Understand the requirements from Customer and propose the solutions
based on site evaluation
· Conduct product sampling at the site based on the requirement
· Provide services to Landmark sites as per promised timelines
· Conduct regular supervision of ongoing sites along with Service
Representative to ensure right product application practices
Site Warranties
· Coordinate proactively with Project Sales team about the details of the sites
where warranty needs to be issued · Compliance to service schedule at Landmark Sites (LMS) · Timely issue of Site warranty certificates · Closure of customer complaint within the defined timelines · Compliance to inspection schedule to ensure Quality at the sites · Compliance to Product training plan
· Conduct Post painting inspection and capture all relevant details like area, paint consumption, coverage etc. and issue site warranty certificate Customer Complaint’s · Investigate complaints reported at sites and resolve within the defined timelines · Conduct customer complaints analysis and share the findings with Project Sales, Research and Technology and Marketing function to avoid reoccurrence Quality Assurance · Conduct random checks of draw down tinting process at godowns and ensure shade compliances · Conduct site inspection to verify actual application process against the recommended process · Provide training to sampling painters on application process for all products Training · Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement · Coordinate with different functions and ensure completion of trainings organized by Marketing function · Brief the Project Sales team on the technical aspects of all existing and new products Market Intelligence · Conduct product trials and building inferences on Asian Paints product strength vis-à-vis products in market · Devise ways in which the product strengths can be communicated to the consumers and influencers · Integrate with Research and Technology function for new product development based on technological trends in the market
Scope of Work
a) Financial Scope
(Range of financial
spend): None
b) People Management
Scope (Range of no. of
Direct/ Indirect Reports): Service DSR in some locations
c) Geography Coverage (Country-wide/ State-wide / Area-wide) Based on scope (regional coverage)
d) Corporate Coverage
(Company-wide /
Business Unit or
Function-wide / Sub-
function-wide / Other): Project Sales
Key Interactions
Internal Retail, Projects, Services, Research and Technology and Marketing
External Dealers, Applicators, Contractors, Customers, Consultants, Engineers, Architects and Builders
Role Requirements / Specifications
Qualifications Essential · B.Sc. Degree in Chemistry or Diploma in Paint Technology · Minimum of 50% marks across education without any backlogs · Full time Graduation course Desired M.Sc. Chemistry Applicants with an Engineering background (B. Tech/B.E./B. Pharma/Diploma) and MBA will not be considered.
Previous Experience Desired · Applicants with only a B.Sc (Chemistry) Degree must have relevant experience in paint/chemicals industry
Functional
Competencies · Product Knowledge · Product application process
Behavioral
Competencies · Verbal and Written Communication Skills · Responsiveness
Additional
Requirements · Applicant should be mobile pan India as the said role is transferrable in nature. · Role involves visiting customer sites which require extensive travelling · Proficiency with MS – Office, in particular MS – Excel is mandatory. · Age to be less than 26 (in case of fresher)
They say home is where the heart is. Which is why, since 1942, we’ve been helping customers transform empty properties to homes by dressing them up in warm hues, pastel shades and cool colours, to create spaces that truly represent you.
Asian Paints has a lot of identities. We have been India’s largest paint company for almost 50 years and are part of the top 10 decorative paint companies worldwide. We have operations in 14 countries, and manufacturing facilities in 27 global locations. Having subsidiaries in India and abroad, Asian Paints encompasses the best of Indian and global traits, homegrown and international qualities. Our subsidiaries are Berger International, Scib, Taubman, Apco, Ess Ess. We have joint ventures with PPG in automotive and industrial paints and Sleek International Modular Kitchens.
With different strokes for all types of folks, we have paints ranging from luxury enamels to economic quality distemper in all shades imaginable.
Despite our phenomenal growth in the paint segment, we didn’t just stop there. We expanded with our wallpaper range - Nilaya, wall stencils, wood finishes, adhesives and waterproofing solutions. We listened to our customers when they asked for hassle-free painting services and now provide end-to-end servicing in multiple cities. We constantly innovate with service offerings – from colour consultancy at home, online consultancy services, to providing inspiration centres through Colour stores.
Our reputation often precedes us but we have never let that be our resting laurel. We constantly strive to push boundaries – not only by creating more sustainable ways of carrying out extensive community initiatives that touch the lives of people, but also through our operations. Our people are passionate, innovative and work with integrity. Our actions reflect these values and our businesses across the globe ensure they maintain the quality of work and standards of excellence we are known for.
