Job Description

The Executive Meetings Manager curates high-touch, thoughtfully designed meeting experiences for small, executive-level groups of up to 25 rooms. This role blends sales, event planning, and on-site coordination to deliver seamless programs that feel intimate, intentional, and impeccably executed. Ideal for a lifestyle-luxury environment, this position focuses on relationship-driven bookings, creative programming, and personalized service.

REPORTS TO Director of Sales & Marketing

ESSENTIAL JOB FUNCTIONS

Key Responsibilities

Sales & Booking

• Proactively book and manage executive-level meetings and small group programs (10 to 25 rooms)
• Prospect and secure new executive meeting business through proactive outreach and relationship development.
• Respond to inquiries with 4 hours or less, prepare proposals, and negotiate contracts in alignment with revenue goals
• Collaborate with Revenue Management to optimize pricing and availability
• Identify opportunities to grow repeat and referral business within this niche segment

Event Planning & Coordination

• Serve as the primary point of contact from booking through program completion
• Lead planning calls, site visits, and pre-arrival coordination
• Develop detailed event outlines and Event Orders (EOs)
• Coordinate guestroom blocks, meeting space, food & beverage, and special requests

On-Site Execution

• Be present during programs to ensure a polished, effortless experience
• Partner closely with Banquets, Culinary, Front Office, Housekeeping, Engineering, and Third-Party Vendors (i.e. AV, décor vendors, outside caterers, etc. )
• Anticipate needs and resolve issues discreetly and efficiently
• Ensure every touchpoint reflects the hotel’s luxury and lifestyle standards

Brand & Guest Experience

• Deliver intuitive, personalized service aligned with a design-forward, luxury brand
• Create bespoke experiences that resonate with executive clientele
• Build strong client relationships to encourage loyalty and repeat business
• Act as a brand ambassador for the hotel at all times

Qualifications

• 2–4 years of experience in Hotel Sales, Meetings & Events, or Catering
• Experience in a luxury, boutique, or lifestyle hotel strongly preferred
• Strong understanding of group sales, event logistics, and food & beverage
• Excellent communication, negotiation, and organizational skills
• Ability to manage multiple programs while maintaining high attention to detail
• Proficiency in Ci/TY, Lightspeed, or similar event management systems (i.e. Social Tables)
• Ability to work flexible hours, including evenings, weekends, and holidays

Key Attributes

• Relationship-driven and service-driven
• Polished, proactive, and solutions-oriented
• Creative with a strong eye for detail
• Comfortable working independently and cross-functionally

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.