Job Description

The Hotel at the University of Maryland is looking for an enthusiastic, motivated, and creative Executive Meeting Manager (EMM) to join our dynamic Sales & Marketing team!

This is more than a traditional hotel sales position. It's an opportunity to develop your talents, expand your hospitality expertise, and gain valuable experience across multiple disciplines within a full-service hotel.

From corporate meetings and university events to executive retreats, association programs, and social gatherings, you'll help create exceptional experiences while developing the business relationships that drive our success.

If you're organized, energetic, passionate about hospitality, and excited about building a long-term career, we want to meet you!

GET TO KNOW DONOHOE HOSPITALITY SERVICES

At Donohoe Hospitality Services (DHS), we believe our greatest strength is our people.

We are committed to creating an environment where talented hospitality professionals can learn, contribute, collaborate, and grow. Our team members are encouraged to take initiative, develop new skills, and explore opportunities that align with their professional goals.

At The Hotel at the University of Maryland, you'll be part of a collaborative team at a premier full-service hotel in the heart of College Park, Maryland.

Our property offers a diverse mix of business, from corporate meetings and conferences to university programs, social celebrations, and high-profile events. This variety creates an exciting learning environment and opportunities to gain exposure to many aspects of hotel operations.

Your career doesn't have to follow just one path. At DHS, we encourage you to discover where your talents can take you.

THE ROLE: WHERE SALES MEETS EVENT EXPERIENCES

As our Executive Meeting Manager, you'll enjoy the best of several hospitality disciplines.

You'll build relationships and generate business like a Sales Manager, coordinate memorable events like a Conference Services professional, and collaborate on creative food and beverage experiences like a Catering Manager.

You'll manage business opportunities from the initial conversation through the successful execution of assigned meetings and events, giving you hands-on experience throughout the entire guest and client journey.

This is an ideal opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to strengthen their skills while contributing to the hotel's overall success.

WHAT YOU'LL DO

Make Connections & Grow the Business

• Prospect, identify, and develop exciting new business opportunities for guestrooms, meetings, and events.
• Build meaningful relationships with corporate clients, university departments, associations, government organizations, nonprofit groups, and meeting planners.
• Respond to incoming inquiries and create compelling proposals that showcase everything our hotel has to offer.
• Negotiate guestroom rates, meeting packages, food and beverage arrangements, and contracts within established hotel guidelines.
• Conduct engaging site tours, client presentations, and property visits.
• Turn inquiries into definite bookings through effective communication, creativity, and consistent follow-up.
• Discover opportunities to increase revenue through guestrooms, catering, meeting space, audiovisual services, and additional hotel offerings.
• Participate in networking events, community activities, and industry organizations.
• Work toward established sales and revenue goals while developing your prospecting, negotiation, and account management skills.

Bring Meetings & Events to Life

• Serve as a key point of contact for clients throughout the planning and execution of assigned meetings and events.
• Coordinate event details, including guestrooms, meeting space, food and beverage, audiovisual needs, room setups, and special requests.
• Collaborate with clients to create memorable meeting experiences that reflect their goals and expectations.
• Prepare accurate Banquet Event Orders (BEOs), group resumes, event diagrams, rooming lists, and other operational documents.
• Partner with our Culinary and Catering teams to develop creative menus and meeting experiences while maintaining awareness of food and labor costs.
• Coordinate event logistics with Banquets, Front Office, Reservations, Housekeeping, Culinary, and other hotel departments.
• Obtain final event guarantees and communicate changes to the appropriate teams.
• Monitor room block pickup, food and beverage covers, and event revenues to support accurate forecasting.
• Attend operational meetings and communicate important event details to ensure successful execution.
• Maintain knowledge of applicable safety regulations, liquor service requirements, and hotel operating procedures.
• Be available during assigned events to support the client experience and help resolve challenges.
• Follow up with clients after events to celebrate successes, gather feedback, and uncover future business opportunities.

Stay Organized & Make an Impact

• Maintain accurate account, contact, sales activity, and booking information in Amadeus Delphi.
• Verify existing accounts and contacts before creating new records.
• Prepare accurate proposals, contracts, forecasts, and required sales reports.
• Monitor tentative business, booking deadlines, room blocks, and event revenue projections.
• Follow established sales, contracting, and event planning procedures.
• Prepare detailed group resumes and communicate program requirements during weekly meetings.
• Participate in sales, revenue, BEO, credit, food and beverage, and departmental meetings as required.
• Demonstrate ownership, accountability, and attention to detail in all assigned responsibilities.
• Support team initiatives and assist colleagues when business needs require additional collaboration.

Be Part of Something Bigger

• Deliver exceptional hospitality to every guest, client, and colleague.
• Bring fresh ideas, enthusiasm, and a positive attitude to the workplace.
• Work closely with experienced hotel leaders and learn from their expertise.
• Take advantage of training, cross-departmental learning, and professional development opportunities.
• Contribute to a team environment built on respect, communication, accountability, and shared success.
• Represent The Hotel at the University of Maryland and Donohoe Hospitality Services with professionalism and pride.
• Maintain knowledge of hotel policies, emergency procedures, and service standards.
• Participate in team engagement activities, departmental meetings, and required training.
• Perform additional duties as assigned by management.

GROW WITH US — YOUR CAREER, YOUR POSSIBILITIES!

One of the most exciting aspects of the Executive Meeting Manager position is the opportunity to explore multiple career paths within the hospitality industry.

This role provides a strong foundation for professional development and future advancement.

Interested in Hotel Sales?

Build your expertise in prospecting, account management, negotiations, contracting, and revenue strategy. Develop the skills that can prepare you for future opportunities such as Sales Manager, Senior Sales Manager, or Sales Leadership.

Passionate About Conference Services?

Gain hands-on experience managing meeting logistics, coordinating hotel departments, and creating seamless client experiences. Strengthen the skills needed for future opportunities in Conference Services and Event Management.

Love Catering & Special Events?

Work alongside our Catering, Banquet, and Culinary teams to learn more about menu development, food and beverage revenue, event design, and special event execution. Explore future opportunities in Catering Sales and Catering Leadership.

Looking Toward Hospitality Leadership?

Gain valuable exposure to multiple departments, develop your business judgment, and learn how sales and operations work together to create a successful hotel.

We encourage team members to identify their strengths, pursue professional development, and prepare for future opportunities as they become available.

WHAT MAKES YOU A GREAT FIT?

We're looking for someone who brings energy, curiosity, professionalism, and a genuine passion for hospitality.

You'll thrive in this role if you:

• Enjoy meeting new people and building lasting relationships.
• Have a natural enthusiasm for sales, events, and customer service.
• Are organized, detail-oriented, and comfortable juggling multiple priorities.
• Take pride in delivering exceptional experiences.
• Communicate confidently and professionally, both verbally and in writing.
• Enjoy working with a team and collaborating across departments.
• Are resourceful, adaptable, and solution-oriented.
• Remain composed and positive when things get busy.
• Are motivated by goals, results, and personal achievement.
• Are eager to learn new skills and grow professionally.
• Take ownership of your work and follow through on commitments.

WHAT YOU'LL BRING TO THE TEAM

Required Qualifications

• Minimum of two (2) years of hotel industry experience.
• Minimum of one (1) year of demonstrated sales experience, in hospitality, hotel sales, catering
• High school diploma or equivalent.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to perform basic revenue calculations and understand contractual terms.
• Flexibility to work occasional evenings, weekends, holidays, and special events based on business needs.

Preferred Qualifications

• Associate's or bachelor's degree in Hospitality Management, Business, Marketing, Communications, or a related field.
• Familiarity with Amadeus Delphi FDC, Salesforce, Cvent, Social Tables, or comparable hospitality systems.
• Knowledge of the College Park and greater Washington, DC hospitality market.

WHAT SUCCESS LOOKS LIKE

As an Executive Meeting Manager, success means more than simply booking business.

You'll be recognized for your ability to develop relationships, generate revenue, coordinate successful events, and contribute to a positive team environment.

Your performance will be measured through sales production, prospecting activity, lead conversion, client satisfaction, accurate event documentation, forecasting, and collaboration with hotel departments.

Most importantly, you'll be encouraged to continuously develop your skills, take on new challenges, and build the foundation for your next career opportunity.

WORK ENVIRONMENT

This position operates in an active, full-service hotel environment and requires regular interaction with clients, guests, and team members.

Responsibilities may include conducting property tours, attending meetings, overseeing assigned events, and working occasional evenings, weekends, and holidays.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

EQUAL EMPLOYMENT OPPORTUNITY

Donohoe Hospitality Services is an Equal Opportunity Employer committed to maintaining an inclusive, respectful, and professional workplace.

ADDITIONAL INFORMATION

This job description provides an overview of the responsibilities and qualifications associated with the Executive Meeting Manager position. It is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned based on business needs.

Employment remains at-will, subject to applicable law. Professional development and career advancement opportunities are based on individual performance, qualifications, organizational needs, and available positions.

READY TO TURN YOUR PASSION FOR HOSPITALITY INTO YOUR NEXT CAREER OPPORTUNITY?

Join the team at The Hotel at the University of Maryland and discover a position where every day brings new people, new experiences, and new opportunities to grow.

Whether your future is in Sales, Catering, Conference Services, or Hotel Leadership, the Executive Meeting Manager position could be the next exciting chapter in your hospitality career.

Bring your energy. Share your ideas. Build your future with Donohoe Hospitality Services!