Job Description

Essential Duties & Responsibilities

Strategic Event Leadership

• Manage corporate meetings with 15 or fewer guestrooms.
• Serve as the primary liaison for clients, ensuring seamless communication and execution.
• Develop and execute detailed event plans, timelines, and Banquet Event Orders (BEOs).
• Oversee on-site execution to ensure all event components meet or exceed expectations.

Client Relationship Management

• Build and maintain strong, long-term client relationships to drive repeat and referral business.
• Act as a trusted advisor to clients, offering creative solutions and enhancements.
• Handle VIP clients and sensitive situations with professionalism and discretion.
• Ensure timely follow-up and resolution of any concerns.

Revenue Generation & Financial Oversight

• Maximize total revenue through strategic upselling of food & beverage, audiovisual, and event enhancements.
• Review contracts, billing, and final invoices for accuracy and completeness.
• Support forecasting, pace reporting, and revenue strategy initiatives.

Operational Collaboration & Leadership

• Partner with Sales, Banquets, Culinary, Front Office, and Engineering teams to ensure flawless execution.
• Lead internal event meetings (BEO, resume, operations) and communicate all details clearly.
• Ensure compliance with brand standards, safety regulations, and hotel policies.

Guest & Brand Experience

• Deliver elevated, personalized service reflective of DoubleTree’s reputation for warm hospitality.
• Ensure all events create memorable, high-quality guest experiences.
• Proactively anticipate needs and resolve issues with urgency and professionalism.

Qualifications & Requirements

• Bachelor’s degree in Hospitality, Business, or related field preferred, but not required
• 2+ years of progressive experience in event management or catering, preferably in a full-service property.
• Strong leadership, negotiation, and problem-solving skills.
• Advanced knowledge of hotel/event systems (e.g., Delphi, OnQ, or similar) or willingness to learn
• Excellent communication, organization, and multitasking abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods during events.
• Ability to lift and carry items up to 25 lbs occasionally.
• Ability to navigate large event spaces, including ballrooms and meeting rooms.

Work Environment

• Fast-paced, high-touch hospitality environment.
• Combination of office-based planning and on-site event execution.
• Frequent interaction with clients, vendors, and internal teams.