Job Description
Create your best future as an Executive Manager, Practice Enablement!
What’s the role?
The Executive Manager, Operations & Engagement (EM), Consumer Division (CD), is responsible for supporting the Chief Executive Consumer, Chief of Staff Consumer, and the Consumer Executive Team in driving the division’s strategic objectives, operational efficiency, and organisational excellence. The EM plays an instrumental role in orchestrating initiatives, managing complex projects, and shaping the division’s culture. This individual serves as a trusted adviser and proxy to the Chief of Staff, facilitating cross-functional alignment, ensuring high-quality execution of organisational priorities, helping to understand performance outcomes, identifying and implementing process improvements to enhance operational efficiency of the GE office and leveraging data, analytics and AI to inform decision-making.
Key Responsibilities include:
- Owns product ownership standards, playbooks, reference patterns and the quality bar.
- Owns the Practice's contribution to the Westpac Delivery Lifecycle (WDLC) from a product ownership perspective.
- Owns the governance model, risk-informed deviation decisions and standard tooling for product ownership.
- Engages Risk, Legal and Compliance early so controls are embedded by design, not applied retrospectively.
- Runs the standards review cadence; retires, refreshes and adds standards based on evidence.
- Owns the capability maturity map, career pathways and skills framework.
- Owns training and learning pathways, the coaching approach and development goals guidance.
- Curates product ownership job architecture (with People, L&D and Job Architecture partners).
- Partners with People and L&D so capability pathways develop Practitioners to the defined standard.
What do I need?
To be successful in this role you should be a proven people leader with strong strategic thinking and business acumen.
Other skills and experience required include:
- Ability to use data, digital and AI to improve operational efficiency
- Proven Product Owner experience, including ownership of product vision, roadmap, backlog prioritisation and delivery of business outcomes
- Change management experience on an end-to-end basis
- Capability Framework and skills taxonomy design
- Execution excellence & project management
- Strong written and verbal communication
- Ability to process, interpret and report data
- Experience with financial management reporting and risk reporting
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our
FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
