Job Description
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!
Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant Glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.
Executive Lounge - Recently renovated and reserved exclusively for Executive-level guests, the Executive Lounge is a tranquil space to work or recharge. Enjoy business support facilities and a curated daily offering including complimentary breakfast, refreshments throughout the day and evening canapés and cocktails.
Why you will love working for Hilton?
- 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
- Discounts of up to 25-50% on products and services in participating Hilton outlets
- Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
- Bonus Annual Leave days after 2 years
- Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.
WHAT WILL I BE DOING?
Delivering outstanding food and beverage service to Executive Lounge guests.
- Assisting with guest check-in and check-out while responding to guest enquiries in a friendly and professional manner.
- Creating a warm and welcoming experience for all guests, recognising VIPs and Hilton Honours members.
- Handling guest requests and resolving concerns promptly and professionally.
- Maintaining a clean, organised and well-presented Executive Lounge.
- Setting up and replenishing food and beverage offerings throughout service periods.
- Promoting Hilton Honours and its benefits to eligible guests.
- Working collaboratively with the Front Office and Food & Beverage teams to deliver exceptional guest experiences.
- Contributing to a positive team culture while maintaining Hilton's high service standards.
- Promoting Hilton Honours and its benefits to eligible guests
- Working collaboratively with the Front Office and Food & Beverage teams
- Supervising lounge attendants and supporting daily service operations
- Overseeing lounge workflow and ensuring smooth service delivery
- Conducting regular checks on food quality, cleanliness, and guest satisfaction
- Managing inventory, placing orders, and maintaining accurate stock levels
- Creating and managing staff rosters to ensure adequate coverage and smooth operations
- Ensuring compliance with food safety and workplace health standards
- Resolving complex guest concerns and escalating when needed
- Assisting with training new team members
- Enhancing the Executive Lounge experience through service improvements
WHAT ARE WE LOOKING FOR?
- A genuine passion for customer service and creating memorable guest experiences.
- Previous experience in hospitality, food and beverage, front office or customer service (hotel experience is highly regarded but not essential).
- Excellent communication and interpersonal skills with the ability to build rapport with guests and team members.
- A positive, friendly and professional attitude with strong attention to detail.
- The ability to remain calm under pressure and confidently resolve guest enquiries.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- A proactive approach to teamwork and a willingness to learn and grow with Hilton.
- Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our
Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
