Kempinski Hotels

Executive Lounge Manager

Kempinski Hotels  •  Jakarta, ID (Onsite)  •  3 days ago
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Job Description

Executive Lounge Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Indonesia - Jakarta

The Executive Lounge Manager oversees the daily operations of the VIP/Executive Lounge, ensuring 5-star service standards are consistently met. This role blends high-end hospitality, guest relations, and food & beverage management to provide an exclusive, seamless, and memorable experience for premium guests and VIPs.

Key Responsibilities

  • Welcome VIP and Executive Floor guests, handling personalized check-ins, check-outs, and special requests with utmost discretion and professionalism.
  • Oversee the daily setup and presentation of the lounge, including food and beverage presentations (breakfast, afternoon tea, and evening cocktails).
  • Recruit, train, schedule, and mentor lounge attendants and receptionists to maintain flawless 5-star service standards.
  • Ensure the lounge maintains immaculate cleanliness, high-quality food presentation, and a calm, exclusive atmosphere.
  • Actively engage with guests to gather feedback, resolve complaints instantly, and anticipate their needs before they arise.
  • Manage lounge inventory (linen, cutlery, F&B supplies) and control operational costs in line with the department budget.

Kempinski Hotels

About Kempinski Hotels

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Munich, DE
Year Founded
Unknown
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