Millennium Hotels and Resorts

Executive Lounge Agent

Millennium Hotels and Resorts  •  Abu Dhabi, AE (Onsite)  •  3 hours ago
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Job Description

  • Welcome and assist Executive Lounge guests, providing personalized and professional Front Office service.
  • Handle guest inquiries, requests, complaints, and follow-ups promptly and professionally.
  • Assist VIP and loyalty guests with check-in, check-out, hotel information, and other Front Office services.
  • Coordinate with Front Office and other hotel departments to ensure seamless guest service.
  • Monitor and follow up on VIP arrivals, special requests, guest preferences, and amenities.
  • Maintain accurate guest records, preferences, and daily operational information.
  • Ensure the Executive Lounge is clean, organized, well-presented, and maintained according to hotel standards.
  • Assist with VIP recognition, special occasions, and guest engagement activities.
  • Maintain a high level of guest satisfaction and uphold hotel service standards.
  • Follow all Front Office, security, environmental, health, and safety policies and procedures.
  • Maintain professional grooming, appearance, and communication standards at all times.
  • Perform other duties as assigned by the Executive Lounge Supervisor or Front Office Management.
Millennium Hotels and Resorts

About Millennium Hotels and Resorts

Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates nearly 140 hotels across some 80 locations.

It has several distinct hotel brands, including Grand Millennium, Millennium, The Biltmore, M Social, Studio M, M Hotel, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States.

Its properties are in key getaway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR is ideal for both business and leisure travellers.

M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited, and is a member of the Hong Leong Group.

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
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