Position
Executive – Key Accounts
Department
Commercial - Customer Service
Location
Regional (N, S, E, W)
Job Band
2
Reports to
Manager – Key Accounts
Key responsibilities
Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
Prepare detailed reports, as required, for customers
Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
Perform first level root cause analysis
Any critical escalation from client related to closure has to be highlighted to senior level,
Arrange for expedited service recovery for shipments, when necessary
Revert back to the client with update/closure in the given timeline.
Need to share the closure file with every client.
Responsible for billing and payment collection from the customer.
Maintaining an accurate record of all existing and potential customers.
Responding to customer inquiries in a timely and professional manner.
Serve as the link of communication between key customers and internal teams
QUALIFICATIONS & COMPETENCIES
Graduate, with Sales & Marketing background
Minimum of 2 -5 years of experience in retail sales
Good communication and listening skills.
Should be a team player
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
