Job Description

Global Immigration Engagement Management services are vital for our global growth plans and will ensure the success of our Immigration practice. The Global Engagement Management team is a network of professionals across the world who support our KPMG firms in their objectives of providing consistently exceptional services to our clients.

Global Immigration Engagement Management Associate Consultant will support global immigration client engagement with a wide range of activities:

- Work on Inbound activities – Initiation, Application drafting, Submission, Making Payments, Timely follow-ups and Reporting.
- Work on client mailbox management and take forward emails/tasks
- Work on weekly and monthly client reports for data accuracy and completeness
- Draft timely follow-ups to onshore teams to meet SLA commitments
- Update applicant records in the immigration tracking system.
- Coordinate with the Assistant Manager to fulfill client requests and take the necessary actions.
- Identify and escalate potential risks to leadership.
- Assist in preparing and maintaining process documentation.
- Support ad-hoc projects as needed.

This role will also have the chance to contribute to the continuous development of our global processes and technology to support the consistency of high levels of service delivery across our client engagements globally. This is an exciting opportunity with scope for progression for the right individual. The successful candidate should have a deep understanding of immigration matters, strong communication skills, credibility, and the ability to drive success within the KPMG network.

Ensure High Quality of Process Delivery:

- Demonstrate the awareness of KPMG's risk management policies and procedures and support engagement administration
- Work with attention to detail to deliver results to agreed standards
- Prioritize and deals with daily tasks to make most productive use of time
- Keep others updated on the status of tasks
- Proactively taking more task once completed
- Be task orientated and proven ability to produce quality work on a regular basis, to a consistently high standard
- Ask for support and escalate upward when appropriate
- Contribute to and abide by team decisions
- Strong attention to detail even when dealing with routine tasks
- Take accountability for making sound and timely decisions within scope of responsibilities
- Take a thorough approach to analyze information and making decisions, knowing what commitments are being entered.

Risk Management:

- Ability to recognize and raise potential matters of risk for the client and/or the firm to Line Manager for review and resolution in a timely manner.
- Good awareness of firm's policies and ability to raise concerns to a more senior member of the team for resolution.

Billing and Client Engagement Management:

- Ensure all time bookings are accurate and timely and achieve chargeable hours target.

Technology:

- Working on data cleansing exercise in immigration tools (if relevant as part of client transition)
- Work on expiry report and share with the AM when report is final and complete
- Work on WIP report and share with the AM when report is final and error free

Mandatory Skills in any two of the follow Australian visa types:

— TSS/482 Temporary Skill Shortage
— 186 Permanent Residency
— 400 Temporary Work Short Stay Specialist
— 600 Visitor Visa
— 500 Student Visa
— 189 Skilled Independent Visa
— 820 & 801 Partner Visa
— Global Talent Visa etc.

Candidate must have 1-4 years of experience in immigration, Australia Inbound compliance or relevant experience with a recognized immigration service provider
- Undergraduate University degree preferred
- Good knowledge of immigration processes - Australia Inbound compliance
- Working experience within an Immigration setting
- Strong attention to detail
- Ability to work in a fast-paced environment, demonstrating a high level of integrity and accuracy
- Basic level of organization and Drafting skills including ability to manage multiple GI clients and work under pressure.
- Strong professionalism and overall confidence
- Highly efficient with technology/tools (Preferred LMM)
- Process oriented
- Ability to collaborate with diverse teams
- Proficient communicator in written and spoken English (other languages advantageous but not required)
- Ability to build relationships/ trust both with the internal teams and clients
- Experience and ability to work with confidential material
- Proficiency in MS Office tools