Job Description

Executive – IT Store Support

• Implement, configure, and support IT infrastructure and business applications across retail stores.

• Provide first and second-level technical support for store systems, including POS, self-checkout, back-office applications, handheld devices, and peripherals.

• Install, maintain, and troubleshoot network infrastructure, including switches, Wi-Fi access points, firewalls, and internet connectivity.

• Support store hardware such as POS terminals, barcode scanners, receipt printers, scales, label printers, kiosks, tablets, and PCs.

• Coordinate with vendors and internal teams to resolve application, infrastructure, and hardware-related issues.

• Monitor store systems and ensure maximum uptime and operational continuity.

• Assist in new store openings, relocations, renovations, and technology rollouts.

• Support user account management, device provisioning, software deployment, and IT asset management activities.

• Maintain IT documentation, inventory records, support logs, and standard operating procedures.

• Conduct user training and provide guidance to store staff on systems and technology usage.

• Ensure compliance with IT security policies, backup procedures, and operational standards.

• Participate in on-call support and provide assistance during weekends, holidays, or after-hours when required.

Candidate Profile :

• Diploma or Degree in Information Technology, Computer Science, Network Engineering, or a related field.
• 2–5 years of experience in IT infrastructure, technical support, or retail technology environments.
• Hands-on experience with Windows / Linux operating systems, networking, hardware troubleshooting, and end-user support.
• Good understanding of LAN/WAN, Wi-Fi, VPN, firewalls, and structured cabling.
• Experience supporting POS systems, retail applications, self-checkout solutions, or store technology will be a distinct advantage.
• Exposure to Microsoft 365, Active Directory, Intune, and endpoint management solutions is preferred.
• Strong troubleshooting and problem-solving skills with the ability to work under pressure.
• Excellent communication and customer service skills.
• Ability to work independently while effectively coordinating with multiple stakeholders.
• Willingness to travel frequently to retail stores across the country.
• Previous experience in the retail, supermarket, FMCG, or hospitality sector will be considered a strong advantage.

If you think you have what it takes to be successful in this challenging role, please click on Apply Now An attractive remuneration is on offer for the right candidate.

Hayleys is an Equal Opportunity Employer.