What you’ll do:

This experienced coordinator brings strong judgment, discretion, and hands-on execution. This role will support the Chief Digital, Enterprise Performance and Improvement Officer day to day by helping ensure leadership time, attention, and follow-through stay focused on the most important enterprise priorities.

This role serves as a central coordination point across executive prioritization, calendar tradeoffs, leadership operating rhythm, communications quality, cross-functional follow-through, special projects, and executive events—combining direct operational execution with sound judgment, strong coordination, and leadership of a small team of Executive Assistants. The role is designed to help coordinate the leader’s meetings, priorities, and key events in a way that improves responsiveness, keeps the team focused on the highest-value work, and builds a more efficient, digitally enabled operating model for the office.

The coordinator in this role is expected to operate with strong digital fluency and an AI-first mindset, using modern tools to improve speed, quality, consistency, and overall team effectiveness across the office.

Job Responsibilities
• Support day-to-day office operations by triaging incoming requests, vendor and business partner emails, and leadership follow-ups—using judgment to determine what requires immediate executive attention versus what can be delegated, redirected, or deferred.
• Partner with Executive Assistants to review calendar conflicts, manage tradeoffs, and protect leadership focus—deciding what to move, shorten, delegate, or decline when competing priorities arise.
• Quality-check, rewrite, and tighten leadership materials, communications, and meeting content to ensure they are clear, polished, and aligned before reaching senior leaders.
• Identify risks, gaps, and misalignment through meetings and day-to-day interactions; surface issues early, forward key invites, and help connect dots across stakeholders before problems escalate.
• Help coordinate follow-through on cross-functional actions by nudging stakeholders, escalating when needed, and stitching together updates to maintain momentum.
• Work through follow-ups and late-breaking requests that require decision support, context gathering, or rapid coordination to keep priorities moving.
• Orchestrate the monthly staff meeting rhythm by prioritizing agenda topics, confirming readiness, organizing materials, capturing meeting notes, and tracking follow-up actions to closure.
• Curate all-hands topics with key partners, ensuring the right content is elevated and materials are high quality, cohesive, and ready for executive review.
• Lead and develop a small team of Executive Assistants, including work assignment, coverage decisions, coaching, and standards for high-quality executive support, while improving team efficiency, encouraging smart ways of working, and ensuring capacity is directed toward the highest-value work across the organization.
• Manage the day-to-day operating rhythm for the SVP leader and broader organization by directing the EA team, organizing meetings, work, and key events, and improving how the office plans, prioritizes, and executes through efficient processes and strong use of digital tools.
• Lead or coordinate special projects, priority initiatives, and key events as needed, helping scope work, align stakeholders, organize execution, and maintain momentum.
• Coordinate across senior leaders, business partners, and support teams with professionalism and discretion to keep meetings, priorities, and office operations moving effectively.

Qualifications:

Basic Qualifications:

• Bachelor's Degree from an accredited institution
• Minimum of 7 years of experience supporting senior executives or enterprise leadership teams in complex environments, including direct people-leadership experience.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Beachwood, OH.
• Candidate must be authorized to work in the United States on a continuous basis without company sponsorship.

Preferred Qualifications

• Experience in senior operations, program management, special projects, or a comparable hands-on leadership support role.
• Advanced proficiency in Microsoft Office tools, including Outlook, PowerPoint, Word, Teams, SharePoint, and Microsoft Copilot.
• Strong proficiency with AI-enabled communication and productivity accelerators such as Canva or Synthesia.
• Experience coordinating leadership cadence and leadership-level communications in a modern, digital environment.

Technical Knowledge

• Strong digital fluency with an AI-first mindset, including comfort using tools such as Microsoft Copilot and other automation or AI-enabled capabilities to improve efficiency, consistency, and team effectiveness.
• Demonstrated ability to exercise strong judgment in ambiguous, high-visibility situations.
• Strong written and verbal communication skills, with the ability to produce leadership-ready content.
• High judgment and discretion; trusted with sensitive information and leadership context.

Soft Skills:

• Professional polish and credibility with senior leaders.
• Strong organizational skills with consistent follow-through.
• Able to work effectively across teams and functions.
• Willing and able to be hands-on, including direct calendar management and direct execution of special projects.
• Able to balance longer-term planning with day-to-day execution and shift between the two as work requires.
• Servant-leader mindset; able to work independently, anticipate needs, and make sound decisions in support of the office.
• Digitally fluent; able to use modern productivity tools, automation, and AI-enabled capabilities to help the team work smarter, faster, and more consistently.
• Thrives in fast-moving, ambiguous environments.