Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Nomination, Overpayment letters, providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports, Retirements, Death Notifications etc.
Job title:
Executive - Insurance
ddress member inquiries within the agreed SLA targets across various communication channels.
§Process requests from Policyholders/members and Financial Advisors as outlined in the Business Process Manuals and within the agreed timelines.
§Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies.
§The role requires the ability to understand and articulate customer queries or complaints and provide effective and accurate responses.
§Take responsibility and ownership for personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
§Reflect on performance and learn from mistakes, viewing them as opportunities for future improvement.
§Demonstrate excellent numeracy and data inputting skills, ensuring accuracy, attention to detail, and quality management with a 'get it right the first time' approach.
§Highlight any instances where it appears that the customer may not be treated fairly.
Location:
Pune
,
India
Time Type:
Full time
Contract Type:
Contractor Agency
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
