Job Description

The Executive Housekeeping Manager is a pivotal role within our hospitality establishment in Melbourne, VIC, responsible for overseeing the cleanliness and maintenance of guest rooms and public areas. This position ensures that our high standards of service and hygiene are consistently met, contributing to an exceptional guest experience. The ideal candidate will possess extensive experience in housekeeping management and a passion for delivering excellence in the hospitality industry.

Responsibilities:

• Manage and lead the housekeeping team to ensure efficient operations and high standards of cleanliness.
• Develop and implement housekeeping policies and procedures to enhance service quality.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and safety standards.
• Manage inventory and procurement of cleaning supplies and equipment.
• Coordinate with other departments to ensure seamless service delivery.
• Train and mentor housekeeping staff to promote professional development and high performance.
• Prepare and manage the housekeeping budget, ensuring cost-effective operations.
• Address and resolve guest complaints and feedback regarding housekeeping services.

Qualifications:

• Proven experience as a Housekeeping Manager or similar role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent organisational and time management abilities.
• Knowledge of cleaning and sanitation products, techniques, and methods.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and interpersonal skills.
• Attention to detail and a commitment to maintaining high standards.