Job Description

Executive Housekeeping Manager

Choctaw Casino & Resort - Durant

Behind every outstanding guest experience is a team committed to excellence. We're looking for an Executive Housekeeping Manager who can inspire people, elevate standards, and ensure every guest room reflects the quality and hospitality that Choctaw Casino & Resort is known for.

If you enjoy developing teams, driving operational success, and creating environments where both guests and employees thrive, this could be your next leadership opportunity.

In This Role, You Will

✔ Champion AAA Four Diamond cleanliness standards.

✔ Build, mentor, and develop housekeeping and laundry team members.

✔ Ensure guest rooms and hotel facilities remain clean, organized, and guest-ready.

✔ Monitor departmental performance and implement continuous improvement initiatives.

✔ Oversee inventory management and purchasing.

✔ Manage budgets and maintain cost-effective operations.

✔ Handle facility issues, guest concerns, and operational challenges with confidence and professionalism.

✔ Create and implement procedures that support efficiency and exceptional service.

Ideal Background

• Preferred Associate's degree in Hospitality Management or related field.
• Five years of housekeeping experience in a property with 400+ rooms may substitute for education requirements.
• Three years of leadership experience within housekeeping operations.
• General maintenance knowledge and experience.
• Proven ability to motivate teams and manage multiple priorities.

Why You'll Love Working Here

• Opportunity to lead within one of the region's premier casino resort destinations.
• Collaborative and supportive leadership environment.
• Career advancement opportunities.
• Meaningful impact on the guest experience every day.

Join a team where excellence is recognized, leadership is valued, and hospitality is celebrated. Apply today.

1. You will enforce and uphold AAA 4 Diamond cleanliness standards for all hotel sites.
2. Promote teamwork and inclusiveness, inspect quality of work for the housekeeping/laundry staff and oversee performance management.
3. Establish an organized, well implemented work detail for cleanliness throughout hotel rooms to ensure guests receive a clean environment.
4. Manage inventory and security of supplies for the housekeeping, maintenance, and laundry departments.
5. You will research vendors and negotiate prices to obtain cost-efficient supply replenishment.
6. Maintain budget guidelines of hotel housekeeping and laundry departments and review invoices to ensure accurate pricing and items received.
7. Respond and resolve emergency facility issues involving safety and security.
8. Develop and implement procedures for the housekeeping/laundry departments.
9. Resolve customer, employee and management issues.
10. Perform other tasks as may be assigned.

· Associate's degree in hospitality or related field. Five (5) years previous housekeeping experience at a property with 400 rooms will be considered in lieu of education.

· Prior general maintenance experience

· Ability to perform job tasks of team members

· Three (3) years housekeeping management experience

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• Free gym membership
• Free access to employee health clinic
• Free lunch for casino & resort associates
• Earned wages access once per week for hourly Associates
• Pet insurance
• Paid vacation / sick time
• Medical / Dental / Vision
• 401(K) with company match
• College tuition reimbursement
• Short-term disability, long-term disability, and family leave
• Employee assistance program
• Employee prescription program
• CNO Paid Life Insurance
• Teladoc
• On Site Dental Clinics (Jet Dental)
• On Site Mammogram Services
• Free diabetes and hypertension monitoring benefit (Livongo)
• Accolade- Concierge Benefits Program
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• Maternity Care Program
• (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
• Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
• Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

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