Job Description

The Executive Housekeeping Manager is a pivotal role within our hospitality establishment in Bella Vista, New South Wales. This position is responsible for overseeing the housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction. The successful candidate will lead a team, manage budgets, and implement efficient processes to enhance operational effectiveness, contributing significantly to the overall guest experience and the reputation of our establishment.

Responsibilities:

• Manage and supervise the housekeeping team, ensuring all staff are trained and motivated to deliver exceptional service.
• Develop and implement housekeeping policies and procedures to maintain high standards of cleanliness and hygiene.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards.
• Manage inventory and ordering of cleaning supplies and equipment, ensuring cost-effective purchasing.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Prepare and manage the housekeeping budget, monitoring expenses and implementing cost-saving measures.
• Handle guest complaints and feedback promptly and professionally, ensuring resolution and satisfaction.
• Stay updated on industry trends and best practices to continuously improve housekeeping operations.

Qualifications:

• Proven experience in a housekeeping management role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent organisational and time management abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong attention to detail and a commitment to maintaining high standards.
• Effective communication skills, both verbal and written.
• Proficiency in using housekeeping management software and Microsoft Office Suite.