Job Description

Key Responsibilities

1. Housekeeping Operations Excellence

• - Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces

• - Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards

• - Maintain impeccable room readiness, staging, and turn-down service execution

• - Ensure all areas reflect timeless elegance, order, and sensory comfort

2. Guest Experience & Room Quality

• - Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay

• - Manage VIP rooms, long-stay guests, and special amenity setups with precision and personalization

• - Collaborate with Front Office and Butler teams to anticipate guest preferences

• - Handle guest requests and complaints with speed, discretion, and resolution focus

3. Team Leadership & Culture

• - Lead, train, and inspire a large housekeeping team with a strong luxury service mindset

• - Foster a culture of pride, discipline, and attention to detail

• - Conduct regular training on standards, grooming, and service etiquette

• - Manage performance, scheduling, and workforce planning effectively

4. Laundry & Linen Management

• - Oversee laundry operations, linen control, and inventory management

• - Ensure quality standards in fabric care, pressing, and presentation

• - Maintain efficient stock control and minimize wastage or loss

5. Public Area Excellence

• - Ensure all public spaces (lobby, corridors, restrooms, spa, F&B outlets, back-of-house) are maintained to luxury standards

• - Maintain continuous inspection routines and corrective action systems

• - Coordinate with Engineering for upkeep and preventive maintenance

6. Sustainability & Environmental Practices

• - Implement eco-friendly housekeeping practices (chemical usage, water conservation, linen reuse programs)

• - Support Regent’s sustainability initiatives and waste reduction targets

• - Ensure proper segregation and disposal of waste in coordination with sustainability team

7. Budget & Cost Control

• - Develop and manage housekeeping budgets (labor, supplies, linen, chemicals)

• - Optimize productivity and cost efficiency without compromising luxury standards

• - Monitor consumption patterns and implement control measures

8. Quality Assurance & Compliance

• - Conduct regular inspections and audits of rooms and public areas

• - Ensure compliance with hygiene, safety, and brand standards

• - Maintain documentation for internal and external audits

9. Coordination & Stakeholder Management

• - Work closely with Front Office, Engineering, Laundry, F&B, and Wellness teams

• - Ensure seamless coordination for room readiness, VIP arrivals, and special events

• - Support pre-opening or renovation projects with room setup and mock-up standards

10. Technology & Systems

• - Utilize Property Management Systems (PMS), housekeeping apps, and inventory tools effectively

• - Drive digital tracking of room status, inspections, and maintenance requests

• - Leverage data to improve efficiency and guest satisfaction

Key Skills & Competencies

• - Strong leadership in luxury housekeeping environments

• - Exceptional attention to detail and standards enforcement

• - Operational planning and workforce management skills

• - Guest-centric mindset with high emotional intelligence

• - Strong communication and cross-department collaboration

• - Cost control and efficiency mindset without compromising quality

• - Strong knowledge of cleaning systems, chemicals, and fabric care standards

Qualifications & Experience

• - Diploma or degree in Hospitality Management or related field

• - 8–12 years of housekeeping experience, with at least 3–5 years in a senior leadership role

• - Experience in luxury or ultra-luxury hotels/resorts

Preferred Experience

• - Pre-opening or major renovation experience in luxury properties

• - Exposure to butler-driven or high-touch luxury service environments

• - Experience with Forbes Luxury standards

Key Performance Indicators (KPIs)

• - Guest satisfaction scores (Room cleanliness & overall experience)

• - Housekeeping audit scores

• - Room turnaround time efficiency

• - VIP and repeat guest satisfaction feedback

• - Labor productivity and cost per occupied room

• - Inventory accuracy and loss prevention metrics

• - Sustainability compliance (linen reuse, chemical reduction, waste management)

Regent Brand Lens (Differentiation)

• Deliver flawless, invisible luxury where cleanliness is never noticed—only felt

• Maintain timeless elegance, precision, and sensory calm in every space

• Ensure every room feels personally prepared, not operationally cleaned

• Embed a culture of quiet excellence and obsessive attention to detail

• Housekeeping is not a function—it is a core expression of the Regent brand