Job Description

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Executive Housekeeper

As the Executive Housekeeper, you will be responsible for the strategic leadership and overall performance of the Housekeeping Department, ensuring the highest standards of cleanliness and comfort throughout the hotel. You will oversee all Housekeeping operations, including guest rooms, public areas, laundry and uniform services, ensuring exceptional guest experiences and adherence to The Ritz-Carlton brand standards.

In this leadership role, you will manage a diverse Housekeeping structure consisting of both hotel-employed Ladies and Gentlemen and an external Housekeeping provider. You will ensure seamless collaboration, consistent service delivery and full alignment with brand standards across all teams. You will drive guest satisfaction, associate engagement, operational efficiency and continuous improvement within the department. You will report directly to the Director of Rooms.

Key Responsibilities

• Housekeeping Leadership & Strategy
  Provide strategic and operational leadership for the Housekeeping Department, aligning departmental goals, performance, and culture with hotel objectives and Ritz-Carlton brand standards

• Cleanliness & Guest Experience Excellence
  Ensure the highest standards of cleanliness, hygiene and presentation across all guest rooms and public areas, contributing to a seamless and personalized luxury experience

• Operational & Financial Oversight
  Manage daily Housekeeping operations, staffing and resources while monitoring budgets, labor costs, productivity and guest feedback to optimize performance

• Quality Assurance & Standards
  Maintain strict compliance with brand standards, health and safety regulations and cleanliness protocols, leading inspections, audits and continuous improvement initiatives

• Interdepartmental Collaboration
  Work closely with Front Office, Engineering, and other departments to ensure efficient room readiness, maintenance coordination and flawless service delivery

• Talent Development & Engagement
  Select, train and inspire the Housekeeping team through coaching, performance management and a culture rooted in Ritz-Carlton values, diversity and inclusion

• Projects & Continuous Improvement
  Lead and support key Housekeeping-related projects such as process improvements or renovations, ensuring smooth execution and alignment with operational standards

Your Qualifications

• Minimum of 4-6 years of experience in Housekeeping operations, with at least 3 years in a leadership role, preferably in a luxury hotel environment
• Proven experience managing mixed workforce environments, including external service providers
• Experience leading or supporting projects such as hotel openings, renovations, or major refurbishments is highly desirable
• Strong organizational, operational and financial management skills with a hands-on leadership approach
• Exceptional attention to detail and commitment to cleanliness and quality standards
• Strong leadership, communication and interpersonal skills
• Knowledge of Opera PMS and Housekeeping management systems; proficiency in Microsoft Office Suite
• Flexibility to work varied schedules, including weekends and holidays, as required
• Fluency in English and German; additional languages are a strong advantage

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.492,00 per month. A higher salary will be offered, depending on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Have we sparked your interest?

Then apply today via email: bewerbung.vienna@ritzcarlton.com

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.