Job Description

Essential Duties and Responsibilities

• Oversee all daily housekeeping, laundry, and public area operations for the hotel
• Ensure all guest rooms, public areas, laundry facilities, heart of house areas, storage rooms, and exterior housekeeping spaces are consistently maintained to Hilton and Shaner standards
• Ensure compliance with and completion of all daily operational procedures within the Housekeeping Department
• Maintain complete knowledge of and comply with all Shaner Hotels, Hilton, and departmental policies and procedures while ensuring the housekeeping team is informed and compliant as well
• Lead, motivate, coach, train, and develop housekeeping team members while maintaining a positive and productive work environment
• Hire, onboard, and train new associates while ensuring all required company and brand training is completed timely and accurately
• Conduct daily room inspections and cleanliness walkthroughs to ensure quality standards are consistently achieved
• Handle guest complaints professionally and efficiently while ensuring proper service recovery and guest satisfaction
• Review daily occupancy levels, arrivals, departures, group business, stayovers, and special requests to proactively plan staffing and operational needs
• Prepare weekly schedules based on occupancy forecasts, labor expectations, productivity goals, and business demand
• Adjust schedules throughout the week as business levels fluctuate while maintaining productivity and service standards
• Manage employee performance including coaching, counseling, recognition, disciplinary action, and accountability conversations when necessary
• Ensure room attendants, laundry attendants, and housepersons are meeting productivity and cleanliness expectations daily
• Monitor housekeeping labor closely and assist in managing departmental payroll and annual budget expectations
• Maintain the Housekeeping Department annual budget and assist in controlling departmental expenses
• Ensure all inventories, ordering, and housekeeping supply levels are maintained appropriately
• Monitor and maintain cleanliness, sanitation, safety, and organization of all assigned areas
• Maintain knowledge of all cleaning procedures, sanitation standards, chemical handling requirements, and equipment usage
• Ensure all safety procedures are followed properly by the housekeeping team
• Complete all required monthly reporting, inventories, inspections, and departmental documentation accurately and on time
• Assist team members with housekeeping, laundry, and houseperson duties whenever operationally necessary
• Partner closely with Front Office, Maintenance, and Hotel Leadership to ensure overall hotel operational success
• Be available to work a flexible schedule including weekends, holidays, varied shifts, and high demand event periods
• Perform all other duties as assigned

Qualifications

• Minimum of 1 to 3 years of housekeeping management experience within the hospitality industry required
• Previous Hilton experience preferred
• Previous extended stay hotel experience preferred
• Strong leadership, communication, organization, and time management skills
• Ability to work effectively in a fast-paced hotel environment while maintaining professionalism and attention to detail
• Ability to prioritize and multitask while maintaining operational efficiency and cleanliness standards
• Strong understanding of housekeeping productivity, scheduling, inspections, labor management, and guest satisfaction standards
• Knowledge of proper cleaning techniques, sanitation standards, chemical handling, and housekeeping equipment required
• Ability to read and interpret safety rules, operating procedures, maintenance instructions, and departmental guidelines
• Ability to communicate effectively with guests, associates, and leadership teams
• High school diploma or equivalent required
• Bilingual English and Spanish is a plus

Why Join Us

• Opportunity to lead housekeeping operations for a Hilton branded hotel managed by Shaner Hotels
• Professional and team focused work environment
• Opportunity for growth and advancement within a respected hospitality management company
• Ability to make a direct impact on guest satisfaction, cleanliness standards, and overall hotel success

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!