Job Description

Directs the daily operations of the Housekeeping department while ensuring the highest standard of cleanliness, comfort, and safety.

• Direct day-to-day operation of the Housekeeping Department.
• Strategies with senior management on ways to continually improve the overall operation of the department.
• Looks for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure.
• Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.
• Handles guests concerns taking corrective action as necessary.
• Inspects facilities, services and equipment and recommend changes or improvements as necessary.
• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority.
• Insure that expenditures remain within established limits.
• Periodically conduct sessions with supervisors to insure proper coordination and communication of policies, standards and procedures and operational matters.
• Prepare and/or assist in the preparation of annual budgets, capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files.
• Establish and administer safety policies and procedures pertaining to the Housekeeping Department and assure adherence to these policies and procedures.
• Establish objectives for each defined area and implement action plans to achieve them as specified.
• Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential.
• Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations.
• Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
• Recommend personnel changes including the hiring, promotion, demotion, and release of staff.
• Recommend wage and salary adjustments within established limits.
• Approve vacations and recommend leaves of absence.
• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.
• Recommend/implement incentive programs in that address reducing costs or increasing revenues.
• Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
• Spends the majority of time interviewing, training, and selecting employees
• Conducts Performance Reviews
• Makes or recommends wage increases
• Makes or recommends promotions
• Provides for safety and security
• Handles employees' complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws
• Four-year Hotel College degree preferred.
• Bilingual in English and Spanish required.
• Minimum of five years operations management experience in a Hotel of comparable size and quality is required.
• Minimum three years experience as a department head/division manager level or above required.
• Previous knowledge, understanding and experience in developing and facilitating departmental training.
• Knowledge of computer systems and applications.
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
• Excellent interpersonal, customer service, communication, team building, training skills and problem solving skills are required.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

ADDITIONAL REQUIREMENTS

• Must be able to work independently.
• Must be able to maneuver to all areas of the hotel and casino.
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.
• Must be able to communicate distinctly and persuasively to others.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at desk area.
• Must be able to respond to visual aural cues.
• Must be able to operate a computer, telephone and ten key adding machines.

Salary: $85k per year, depending on experience

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

JOIN A TEAM THAT GOES ALL-IN ON YOU

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!