Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perched above the Jordanelle Reservoir and just steps from the Jordanelle Express Gondola, Canopy by Hilton at Deer Valley is your all-season gateway to adventure. Effortless ski-in access meets vibrant dining and après with live local music, while the rooftop lounge, game room, and year-round heated pool, jacuzzi, sauna, and plunge pool create the ultimate alpine retreat. Cozy yet dynamic, it’s mountain luxury reimagined.

The Executive Housekeeper is responsible for overseeing all aspects of the housekeeping operations, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency are maintained throughout the hotel. This role is critical in delivering the Canopy by Hilton brand's signature welcoming and local neighborhood experience through pristine guest rooms, vibrant public areas, and efficient back-of-house operations. The Executive Housekeeper will lead, train, and inspire a diverse team to achieve continuous excellence in service delivery and quality assurance.

Key Responsibilities:

• Leadership and Team Management:
  • Lead, train, coach, and inspire a diverse housekeeping team, including Supervisors, Room Attendants, and Public Area Attendants, to consistently deliver exceptional guest service and performance.
  • Develop, implement, and oversee departmental Standard Operating Procedures (SOPs) and training programs for cleaning techniques, safety protocols, and guest service standards.
  • Conduct performance evaluations, manage disciplinary actions, and handle all staffing needs, including recruiting and hiring, in line with company policies.
  • Create and manage weekly work schedules to ensure appropriate staffing levels, maximizing productivity while adhering to labor standards and budget controls.
• Quality Control and Operations:
  • Oversee the daily operation of the housekeeping department, including guest rooms, public areas, back-of-house areas, and laundry.
  • Conduct regular, meticulous inspections of guest rooms and public spaces to ensure all areas meet or exceed the hotel’s cleanliness and aesthetic standards.
  • Compile and report accurate status of guest rooms to the Front Office to maintain efficient coordination between departments.
  • Develop and implement deep cleaning program.

• Safety, Maintenance, and Interdepartmental Coordination:
  • Ensure the Housekeeping department is fully compliant with all local, state, federal, and brand-specific health, safety, and security regulations, including OSHA and chemical handling procedures.
  • Collaborate effectively with the Engineering department to promptly report and follow up on all room damage or maintenance requests, coordinating room blocking for deep cleaning or repair.
  • Partner with the Front Office and Guest Services teams to address all guest concerns, VIP requests, and special needs promptly and professionally.

Qualifications

• Minimum of 2-3 years of progressive leadership experience as an Executive Housekeeper or Assistant Executive Housekeeper in a full-service or luxury/lifestyle hotel.
• Strong financial acumen, including experience with departmental budgeting, inventory control, and labor management.
• Proficiency in hotel Property Management Systems (PMS) and Microsoft Office Suite (Word, Excel).
• Comprehensive knowledge of cleaning chemicals, equipment, safety procedures, and OSHA regulations.

Skills:

• Exceptional leadership, coaching, and team-building skills.
• Excellent communication (written and verbal), interpersonal, and delegation skills.
• Demonstrated ability to be detail-oriented, highly organized, and effective at problem-solving in a fast-paced environment.
• Ability to work flexible hours, including evenings, overnights, weekends, and holidays.
• Passion for excellence and the ability to thrive under pressure in a dynamic environment.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Additional Considerations:

• Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.