Job Description

• Responsible for planning, organizing, directing and controlling all the departmental activities and ensuring to meet the service standard of the hotel.
• Monitor and control the departmental expenses, manpower allocation, administration, and employee matters.

Responsibilities

1. To plan, organize, supervise, direct and control all the Housekeeping activities that including guest floors public area uniform & linen.
2. To ensure the cleanliness, orderliness and proper maintenance of all the guest rooms, public areas, F&B outlets and back of the house.
3. To prepare the yearly budget for Housekeeping, including CAPEX, Headcount & Payroll, Guest supplies. Cleaning supplies, Operational equipment, Uniform & Linen and Service Contracts etc.
4. To control all the Housekeeping expenses according to occupancy and budget.
5. To plan and direct all the training activities of Housekeeping Department.
6. To maintain and extend the cooperation with other departments, ensure the highest level of efficient service throughout the hotel.
7. To schedule all the preventive maintenance program / spring cleaning under Housekeeping Department.
8. To evaluate the performance of all Housekeeping associate periodically.
9. To conduct internal meeting with staff regularly.
10. To liaise with outside contractor on contractor out service such as periodical exterior window cleaning, landscape maintenance, pest control, laundry service, over-night cleaning, etc. and ensure their performance are up to hotel standard with well controlling and evaluation.
11. To carry out recognition and discipline action according to staff’s performance.
12. To review and update all Housekeeping’s job description, SOP, chemicals application, machinery and guest supplies periodically as well as issue advice and suggestion to management if necessary.
13. To inspect and signature to confirm all expired invaluable Lost and Found items before process the disposal procedure.
14. To represent the Housekeeping Department at all meetings.
15. To stand by in the Hotel in case of an emergency e.g. Typhoon, Power failure.
16. To arrange appropriate measures and duties for Housekeeping staff during emergencies such as fires, power failures and bomb threats.
17. To interact with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
18. Any other relevant projects and duties as assigned by superior.

Responsibilities (Con't)

Requirements

1. Formal tertiary education with a Certificate or Diploma in Hotel Management.
2. Minimum 10years’ supervisory experience in hotel industry with 5years supervisory level in Housekeeping.
3. Strong leadership skills with effective communication with different departments.
4. Hands on experience in all areas of Housekeeping operations and experience in Departmental training would be an advantage.
5. Fluent in English and Mandarin.
6. Detail-minded and possess high level of accuracy at work.
7. Proficiency in MS office applications especially Word and Excel.
8. Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence and Learning.

Personal Data Privacy

We are committed to protecting the privacy, confidentiality and security of the personal data that we hold by complying with the requirements of Personal Data Privacy Ordinance with respect to the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for the purpose of the recruitment purposes and it will be stored for the time period necessary for the purpose for which it was collected.

The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for other unrelated purposes without your prior consent. You have the right to request for accessing and correcting your personal data held by us by contacting Group Human Resources Department directly at 2280 2906.

We are an equal opportunity employer who welcomes application from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be given consideration for other posts within the Group, and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.