Job Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over five million people visit Williamsburg and another 20 million engage with us digitally.

Main Duties

Responsibilities include but are not limited to:

• Provide overall leadership and operational oversight of the Williamsburg Lodge Housekeeping
• Directly manage, coach, and develop Housekeeping Managers, Supervisors, Room Attendants, Housepersons, Public Area Attendants, and other assigned housekeeping personnel.
• Maintain high standards of guest room and public area cleanliness, presentation, and
• Conduct regular inspections of guest rooms, corridors, public spaces, back-of-house areas, and housekeeping work
• Establish clear daily operating expectations and hold leaders and associates accountable for
• Ensure rooms are cleaned, inspected, and released according to established arrival and operational
• Partner closely with Front Office leadership regarding room status, early arrivals, VIPs, out-of-order rooms, room changes, and other operational priorities.
• Coordinate with Engineering to identify, report, track, and follow up on maintenance deficiencies discovered during room and public area inspections.
• Monitor daily productivity, staffing levels, occupancy forecasts, and departmental
• Prepare and manage Housekeeping schedules based on forecasted occupancy and business
• Manage departmental labor to budget while minimizing unnecessary overtime and maintaining appropriate service levels.
• Monitor departmental expenses, supplies, linen, amenities, cleaning products, equipment, and other controllable
• Maintain appropriate inventory levels while preventing excessive ordering, waste, and
• Participate in the preparation and management of the Housekeeping operating
• Review departmental financial performance and implement corrective action when labor or expenses exceed established targets.
• Develop and maintain Housekeeping standard operating procedures and ensure consistent
• Ensure all employees receive appropriate orientation, departmental training, brand training, safety training, and ongoing performance coaching.
• Establish room inspection and quality-control programs to identify deficiencies and improve cleanliness
• Review guest feedback, Marriott guest satisfaction results, cleanliness scores, complaints, and service-recovery trends and develop action plans when needed.
• Maintain compliance with applicable Marriott brand standards and Williamsburg Lodge operating expectations.
• Maintain a comprehensive understanding of the Local 25 collective bargaining agreement, ensuring appropriate contract administration, consistent application of work rules, and positive labor relations.
• Address employee performance concerns promptly through coaching, counseling, documentation, and progressive discipline in partnership with Human Resources.
• Promote employee engagement, recognition, accountability, teamwork, and professional development within the department.
• Ensure compliance with workplace safety requirements, proper chemical handling, equipment procedures, and departmental safety standards.
• Participate in hotel operational meetings and communicate Housekeeping priorities, challenges, staffing needs, room availability, and performance results to the General Manager.
• Respond appropriately to operational emergencies, high-occupancy periods, staffing challenges, VIP arrivals, special events, and other business needs.
• Continuously identify opportunities to improve productivity, cleanliness, efficiency, employee performance, and the overall guest experience.

This job description reflects the general responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may evolve over time based on operational needs.

Required Education and Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum of 8-10 years of progressive housekeeping leadership
• Demonstrated success in housekeeping operations, labor management, expense control, cleanliness standards, and guest satisfaction.

Preferred Qualifications:

• Strong leadership, communication, coaching, and employee-development
• Strong knowledge of unionized hotel operations and collective bargaining agreements
• Marriott brand experience
• Proficiency with Microsoft Office, hotel systems, housekeeping management systems, Hotel Effectiveness, and ADP/Payroll.
• Strong organizational, analytical, financial, and problem-solving
• Ability to manage multiple operational priorities in a high-volume hotel
• Flexibility to work weekends, holidays, evenings, and varied schedules based on business

Physical and Environmental Demands:

Physical Activity

Frequency

Stand

Constantly

Walk

Constantly

Sit

Frequently

Use hands/fingers

Frequently

Climb or balance

Occasionally

Stoop/kneel/crouch/crawl

Occasionally

Reach with hands/arms

Occasionally

Talk or hear

Constantly

Lifting up to 10 lbs.

Occasionally

Lifting up to 25 lbs.

Rarely

Lifting up to 50 lbs. (with assistance)

Rarely

Lifting up to 100 lbs. (with assistance)

Rarely

More than 100 lbs. (with assistance)

Rarely

Wet/humid conditions:

Rarely

Work near moving mechanical parts:

Rarely

Fumes/airborne particles:

Rarely

Extreme cold:

Rarely

Extreme heat:

Rarely

Risk of electrical shock

Rarely

Driving requirement:

Rarely

Typical Work Schedule:

5 days a week 8 to 12 hours per day depending on business needs.

Compensation Disclaimer: The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate’s skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.

Range: $60,000 - $90,000/year