Job Description

Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique setting. Located in the heart of Amsterdam and being part of AccorHotel’s, a French international hotel chain, enables us to combine the historical flair of the building with modern design, sustainable initiatives and luxurious service. Sofitel Legend The Grand has 179 rooms of which 52 are luxurious suites. For further details, feel free to check out our website and follow us on Instagram and LinkedIn.

We are seeking an experienced and inspiring Executive Housekeeper to lead our Housekeeping department and ensure our hotel continues to deliver the highest standards of luxury, cleanliness and comfort. As a part of the management team, you will contribute to the overall operational strategy and success of the hotel.

In this role, you will be responsible for the overall Housekeeping operation, leading the team, managing payroll and external service providers to ensure consistent quality and smooth daily operations. You will report directly to the Director of Operations and play an important role in maintaining our five star service standards.

Responsibilities are:

• Leading, coaching and developing the Housekeeping team, creating a positive and professional working environment.
• Managing payroll costs and operational expenses while balancing quality standards, ensuring labour productivity targets are achieved and identifying opportunities for continuous improvement.
• Managing the collaboration with external housekeeping partners, contractors and service providers, ensuring clear communication, alignment with hotel standards and excellent service delivery.
• Maintaining and improving quality standards according to LQA and brand expectations.
• Conducting inspections and following up on quality improvements and guest feedback.
• Managing housekeeping budgets, inventory, supplies, amenities and uniforms.
• Overseeing linen room operations, including linen availability, organisation and inventory control.
• Collaborating closely with other hotel departments to ensure an exceptional guest experience.
• Ensuring compliance with health, safety, hygiene and sustainability standards.

Qualifications

• Previous experience in a senior Housekeeping management position within a luxury environment.
• Strong leadership skills with the ability to inspire, coach and develop a diverse team.
• Proven experience managing external partners and service providers within a hospitality environment.
• Strong organisational skills with a high attention to detail and quality.
• Experience working with LQA or similar luxury service standards is preferred.
• Strong knowledge of housekeeping operations, payroll management, budgeting and cost control.
• Fluent in English, Dutch is a plus.
• A proactive, solution-oriented and trustworthy leader who enjoys working in a dynamic luxury hotel environment.

Additional Information

• You are stimulated to develop your own ideas and implement your creativity, because we value, need and appreciate your input!
• We offer a personalized bonus plan on top of a competitive salary, travel cost arrangements and 25 holiday days a year.
• A discount up to 50% in selected restaurants and bars in 4 or 5 star hotels in Amsterdam.
• We find Corporate Social Responsibility very important. We have the highest Green Key certificate.
• We value learning & development, therefore we provide several training sessions to stimulate your growth and knowledge.
• After your onboarding period, you get to be the guest and experience our legendary service for yourself in our hotel with an overnight stay, free dinner and breakfast!
• Be Balanced – Our Be Balanced Team will help you find a healthy work-life balance.
• Scale 9 Horeca CAO.

One in all - our people are the core of our business. You give us your initiative, drive and energy we give you a job you’ll love.