Hilton

【ヒルトン沖縄瀬底リゾート】客室管理部門長｜Executive Housekeeper

Hilton  •  Okinawa, JP (Onsite)  •  4 days ago
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Job Description

エグゼクティブハウスキーパー／アシスタント・エグゼクティブハウスキーパーとして、ハウスキーピング部門の日常業務全般を統括し、高い清掃品質とサービス水準を維持することで、ゲスト満足度の向上を担っていただきます。チームの育成・マネジメント、予算や在庫の管理を行うとともに、フロントオフィス、料飲部門、エンジニアリング部門と連携しながら、快適でシームレスな滞在体験を提供していただきます。
優れたリーダーシップ、運営管理能力、そしてホスピタリティへの情熱が求められるポジションです。
As an Executive Housekeeper / Assistant Executive Housekeeper, you will oversee the daily operations of the Housekeeping and Laundry departments, ensuring exceptional cleanliness, service quality, and guest satisfaction throughout the hotel. You will lead, coach, and develop a high-performing team, manage budgets and inventories, and collaborate closely with Front Office, Food & Beverage, and Engineering departments to deliver a seamless guest experience. The role requires strong leadership, operational expertise, and a passion for hospitality.

主な業務内容

  • ハウスキーピングおよびランドリー部門全体の運営・マネジメント
  • 客室・共有エリアの清掃品質基準の策定と維持、定期的なインスペクション実施
  • スタッフの採用、育成、評価、シフト管理および労務管理
  • フロントオフィス、料飲部、エンジニアリング部門との連携による運営改善

  • 予算管理（備品・制服・リネン・設備）および在庫管理、オペレーション改善提案　など

Key Responsibilities

  • Oversee the overall operation of the Housekeeping and Laundry departments.
  • Ensure high cleanliness standards in guest rooms and public areas through regular inspections and quality control.
  • Manage recruitment, training, performance evaluations, scheduling, and team development for housekeeping staff.
  • Collaborate closely with Front Office, Food & Beverage, and Engineering departments to support smooth hotel operations.
  • Control departmental budgets, inventories, supplies, linens, uniforms, and operational equipment while driving continuous improvement initiatives.

必要なスキル

  • ハウスキーピング業務全般に関する高い専門知識
  • 強いリーダーシップとピープルマネジメント能力
  • 優れたコミュニケーション能力（口頭・文書）
  • ゲスト志向で高いサービス品質を実現するホスピタリティマインド
  • 問題解決力、柔軟性、細部への注意力、部門横断での調整力

応募要件

  • ハウスキーピング部門で5以上の実務経験
  • 5名以上のチームをけん引した経験3年以上（あれば尚可）
  • 英語でのコミュニケーション力（会話・文章）
  • Hilton Visionに共感し、体現することができる方
Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
McLean, VA
Year Founded
1919
Website
hilton.com
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