DoubleTree Hotel & Suites by the Galleria, located in the upscale Galleria area is looking for an experienced, hands on Executive Housekeeper with strong leadership and organizational skills.
Required Skills and Abilities:
-At least four (4) years of previous full-service hotel housekeeping management experience required.
-Flexible to work AM, mid-shift, PM, weekends and holidays
-Must have the ability to communicate in English both verbal and written. Bilingual in Spanish is a plus.
-Strong organizational skills and multitasking abilities.
-Strong interpersonal skills to effectively address and resolve employee and guest related issues.
-Previous Hilton brand experience highly desired.
-Hands on management to manage daily operations for housekeeping and laundry.
-Interview, hire, train, and provide open communication and support for all housekeeping and laundry staff.
-Enforce policies and procedures and hold staff accountable when performance expectations are not being met.
-Manage department finances, including budget, inventory and labor.
-Review guest surveys, respond to unfavorable feedback and implement strategic plans to exceed brand cleanliness requirements.
-Inspect building cleanliness including guest rooms, corridors, guest lobby and employee areas to ensure cleanliness standards are met and maintained.
Benefits:
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
