Job Description

Join the Team at Hotel Indigo Nashville @ the Countrypolitan!

Hotel Indigo Nashville @ the Countrypolitan in Printers Alley is seeking an Executive Housekeeper to lead our housekeeping team as we launch our newly renovated boutique hotel.

About Us: Hotel Indigo Nashville @ the Countrypolitan is more than just a hotel; it's an experience. We focus on connecting our guests with exceptional experiences in a cool and vibrant atmosphere. Our culture is people-focused, data-driven, and accountable to our guests and clients.

The Executive Housekeeper will supervise and coordinate the activities of room attendants, house attendants, public area cleaners, and floor supervisors. They are responsible for managing and directing the day-to-day operations of all housekeeping and laundry functions. The executive Housekeeper participates in and enforces quality assurance for the Housekeeping Department.

Duties & Responsibilities:

• Have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff
• Obtain a list of vacant rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments for staff
• Assign team members their duties and inspect their work for quality assurance
• Prepare and distribute the room assignment sheet and floor keys
• Maintain clear and efficient communication and coordination with the front office and other departments of the hotel
• Schedule the cleaning of room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleanings
• Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators
• Schedule periodic major cleaning projects including carpet shampooing, walls and baseboards, and elevator doors and tracks
• Schedule cleaning of all meeting rooms after a completed function
• Complete the inventory for cleaning supplies and linen
• Investigate concerns regarding housekeeping service and equipment and take corrective action
• Lead the housekeeping team in training, coaching, counseling, and enforce the hotel's standard operating procedures
• Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
• Advise desk clerk of rooms ready for occupancy
• Reward employees who use their empowerment to meet or exceed guest expectations
• Print all housekeeping-related reports and traces from the Property Management System
• Assist in controlling expenses by the housekeeping department
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees

Requirements

Requirements

Qualifications:

• 2- or 4-year college degree in Hospitality Management or a related field
• 2+ years’ experience in housekeeping or rooms or Retail Management.
• Supervisory experience in hospitality and hotels
• Detail-oriented
• Ability and experience leading and training a team

Benefits:

• Competitive salary: $76,500 per year plus bonus potentials
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Join Us in Creating Exceptional Experiences! Hotel Indigo Nashville @ the Countrypolitan is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and be part of something exciting and new! Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.