Job Description

Set within relaxed, coastal surroundings and centred around a unique lagoon and sandy beach, Novotel Sunshine Coast Resort offers a refreshing coastal escape where guests can unwind, reconnect, and enjoy memorable stays. With 373 rooms and a purpose-built conference centre, along with a diverse mix of accommodation, dining and leisure experiences, our resort is a vibrant destination for both holidaymakers and corporate guests.

As we continue to evolve, the resort is entering an exciting new chapter, with a $20 million refurbishment planned across guest rooms and key hotel spaces. This transformation will further elevate our guest experience and position the property for future growth. We’re looking for an Executive Housekeeper who is excited to be part of this journey—someone who can help lead the team through change, uphold standards throughout the process and contribute to the successful delivery of this next phase.

Joining our team means becoming part of a workplace that values collaboration, positivity and a genuine sense of community. As part of the global Accor network, you’ll be supported by a team that takes pride in what they do, while enjoying the Sunshine Coast lifestyle. We’re passionate about delivering exceptional guest experiences—and just as committed to creating an environment where our people feel valued, supported, and proud to be part of the team.

We’re seeking an experienced and motivated Executive Housekeeper to lead our housekeeping operations and ensure the highest standards of cleanliness, presentation and guest comfort across the resort. This is a hands-on leadership role where you’ll be visible on the floor, supporting your team and driving a culture of pride, consistency and attention to detail.

You’ll play a key role in shaping the guest experience, ensuring every room and public space reflects the quality and care our guests expect.

Key Responsibilities

• Lead and support the housekeeping team to deliver consistently high standards
• Oversee daily operations across rooms, public areas and back-of-house
• Manage rostering, productivity and labour costs
• Recruit, train, and develop a high-performing team
• Maintain stock levels of linen, amenities and cleaning supplies
• Oversee in-house laundry operations, ensuring quality and efficiency
• Monitor quality standards and respond to guest feedback
• Work closely with Front Office and Maintenance to ensure seamless operations

Qualifications

• Proven experience in a housekeeping leadership role within hotels or resorts
• Strong leadership skills with the ability to motivate and develop teams
• Excellent attention to detail and commitment to quality standards
• Solid organisational and time management skills
• Commercial awareness with experience managing costs and productivity
• Confident communicator with a collaborative approach
• Flexibility to work a rotating roster, including weekends and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.