Job Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

**Key Responsibilities**

• Direct and manage all Housekeeping operations, including Rooms, Public Areas, Laundry, and Uniform services
• Enforce strict compliance with brand standards, hygiene protocols, and established quality benchmarks
• Maintain guest satisfaction standards through rigorous cleanliness protocols and punctual service delivery
• Oversee departmental manpower planning, scheduling, and productivity metrics
• Monitor and control departmental budget, expenses, and inventory management (linen, chemicals, supplies)
• Establish and enforce standard operating procedures (SOPs) and safety regulations across all operations
• Conduct systematic inspections, audits, and quality assurance checks
• Supervise, train, and manage the Housekeeping team to ensure consistent performance and accountability
• Coordinate with Front Office, Engineering, and other departments to maintain operational continuity
• Address guest feedback and service concerns with professionalism and documented resolution

Qualifications

• Bachelor's degree in Hospitality Management or related field (required)
• Minimum 5–8 years of progressive Housekeeping experience, with no less than 2–3 years in a supervisory or leadership capacity
• Demonstrated expertise in hotel housekeeping operations, systems, and industry standards
• Documented evidence of success in team leadership, cost control, and quality management
• Advanced communication, problem-solving, and organizational capabilities
• Proven ability to perform effectively in demanding, high-pressure operational environments
• Proficiency in MS Office and hotel management systems (e.g., Opera, HotSOS, or equivalent platforms)

Additional Information

What is in it for you;

• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit